General Feedback

You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.

We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy.

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  1. More options for payout schedule for PayPal

    If and when possible, would like the option to receive PayPal payouts on a weekly basis instead of daily so it's easier to reconcile. This is for PayPal Commerce on Classy Pay.

    74 votes

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    11 comments  ·  Account Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Custom Questions: Eliminate need to map in NPSP for every campaign

    It is time consuming (and we often hit the 1000 "collection size limit") to have to map the same custom answers for each campaign (ex: contact information for attendees in ticketed events, phone numbers, title, birthdate, etc). I would like to see these as standard questions that we only have to map a single time in the Classy Custom Field Mapping object in NPSP.

    8 votes

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    1 comment  ·  Integrations / API  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Ability to edit text on confirmation page

    We'd like the ability to edit the text on the confirmation page in the receipt box. It currently says an email will be sent soon but we do not send receipts through Classy so there is sometimes a delay. We would like to be able to remove that text and add more specific language to our org.

    20 votes

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    2 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Change default from 30 Days to All Time in Campaign Reports

    When accessing Reports in Campaign Editor, would like the ability to change the default length of time from "30 Days" to "All Time"

    22 votes

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    1 comment  ·  Reporting / Analytics  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Ability to Process Registrations/Tickets via Venmo

    It'd be nice to be able to purchase registrations/tickets via Venmo.

    5 votes

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    1 comment  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Add usernames with Admin to know who is actually making important back-end changes

    A few times now, we have tried to solve a problem by checking whether changes were donor or admin initiated. However, finding out that "Admin" could be any one of our numerous users or even a Classy admin is extremely frustrating and time-consuming.

    There should be some kind of association with each change made by specific users to increase our ability to solve problems and understand donor needs and communications within the organization. Right now all Classy can say is "an admin changed it - it could be any of the hundreds of people who work at Classy or 10…

    27 votes

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    1 comment  ·  Account Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Customize ticket landing page default message before tickets go live

    There are some instances where we share a link to the ticketing page before tickets or registrations go live, and it would be great if we can edit and customize the default page language "No tickets are currently available for this event." to say when the tickets go live and to check back to the page.

    6 votes

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    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Enable supporters to merge their Classy accounts

    Please give supporters with multiple Classy accounts the option to merge these accounts. It’d be great if supporters could log in, view their supporter profile (https://www.classy.org/profile), and transfer all of their donations, recurring giving plans, and fundraising pages from this account to another.

    2 votes

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    1 comment  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Ability to Export Email Address Report of Annual Summary Report Recipients

    It'd be nice to be able to export the list of recipients (and their email addresses) once the Annual Summary Report has been sent.

    7 votes

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    1 comment  ·  Reporting / Analytics  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Add more payment options to ticket purchases

    Requesting adding more payment options to purchase tickets (e.g. ACH/bank transfer, digital wallets, PayPal, and Venmo), and not just have this limited to credit card as the only payment option.

    3 votes

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    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Name Usage - Billing vs. Supporter vs. Display

    Classy provides supporters the ability to edit their "Display" and "Supporter" Name from their "Billing Name" but does explicitly state the distinction in auto-generated correspondence. We have a number of supporters who reach out upset that they are being addressed by the incorrect name--this is especially harmful and painful to our supporters in the LGBTQ community who might have struggled in order to change their name and be recognized by their name--sample screenshots attached.

    Could you please update any template to use either "Display Name" or "Supporter Name" in the greeting and/or explicitly state "Billing Name" in the portion regarding…

    10 votes

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    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Ticket Checkout flow to have additional payment methods

    When donors register to an event and they agree to donate increasing the available payment methods so they don't have to exit out of the checkout workflow

    6 votes

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    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Ability to Turn Off Individual Fundraising Pages for Captains

    Many organizations could benefit from the ability to turn off individual fundraising pages for team captains. This feature would be particularly useful in cases where the team captain will be an employee of the organization and it's not necessary for them to have their own individual fundraising page.

    2 votes

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    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Recurring Donation Notifications

    The ability to specify which recurring donation notifications are sent to an admins email. EX. Only have failed donations.

    11 votes

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    0 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Previous Uploaded Image Library

    Allow a saved album for images within campaign creation that will save previous image uploads

    5 votes

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    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Adjust Migrated Recurring Plan Start Date

    Currently, after migrating recurring plans, the recorded start dates reflect the migration date. This is confusing for donors who have donated before the migration. We would like to be able to adjust these start dates. This is particularly confusing within Recurring email notifications, as the supporter sees that incorrect start date on that correspondence.

    3 votes

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    0 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Schedule Text Alerts Classy Live

    Ability to schedule text message alerts in Classy Live

    6 votes

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    0 comments  ·  Classy Live  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Set the Default Billing Address Option within Registration Settings to 'Required'

    Currently, Billing Address defaults to "don't require" on a ticketed event campaign. This should be defaulted to 'required'. Another option would be a global setting for this field.

    3 votes

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    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Resolving the many instances when Venmo will not display for donors:

    Resolving the many instances when Venmo will not display for donors:

    -Venmo won't appear when "Recurring" is selected as Venmo is only available for one-time donations currently.

    -Both PayPal and Venmo will not appear if the currency selected is anything other than USD, as both payment processors only accept USD donations currently.

    -For mobile devices, donors must be on their device's stock browser (Safari for iPhone and Chrome for Android) in order to see PayPal/Venmo appear as payment options. Mobile users may also not see Venmo when opening links from other applications such as Gmail or Slack and will need…

    2 votes

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    0 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Subcategory for Recurring Notifications

    Option to pick and choose which RGP notifications to enable.

    Receive an email if a recurring donation is created, canceled, updated, fails or if a credit card has expired, or succesful

    3 votes

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    0 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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