General Feedback

You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.

We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy.

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  1. More options for payout schedule for PayPal

    If and when possible, would like the option to receive PayPal payouts on a weekly basis instead of daily so it's easier to reconcile. This is for PayPal Commerce on Classy Pay.

    68 votes

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    9 comments  ·  Account Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Custom Questions: Eliminate need to map in NPSP for every campaign

    It is time consuming (and we often hit the 1000 "collection size limit") to have to map the same custom answers for each campaign (ex: contact information for attendees in ticketed events, phone numbers, title, birthdate, etc). I would like to see these as standard questions that we only have to map a single time in the Classy Custom Field Mapping object in NPSP.

    7 votes

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    1 comment  ·  Integrations / API  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Ability to edit text on confirmation page

    We'd like the ability to edit the text on the confirmation page in the receipt box. It currently says an email will be sent soon but we do not send receipts through Classy so there is sometimes a delay. We would like to be able to remove that text and add more specific language to our org.

    18 votes

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    2 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Change default from 30 Days to All Time in Campaign Reports

    When accessing Reports in Campaign Editor, would like the ability to change the default length of time from "30 Days" to "All Time"

    20 votes

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    1 comment  ·  Reporting / Analytics  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Add usernames with Admin to know who is actually making important back-end changes

    A few times now, we have tried to solve a problem by checking whether changes were donor or admin initiated. However, finding out that "Admin" could be any one of our numerous users or even a Classy admin is extremely frustrating and time-consuming.

    There should be some kind of association with each change made by specific users to increase our ability to solve problems and understand donor needs and communications within the organization. Right now all Classy can say is "an admin changed it - it could be any of the hundreds of people who work at Classy or 10…

    25 votes

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    1 comment  ·  Account Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Ability to Edit Supporter Information for Recurring Donations

    Currently, in order to edit the name or address of a supporter on a recurring plan - you must reenter the CC information as well. We consistently have supporters making mistakes in their mailing addresses, and in order to fix it, we must contact the donor and get all of the credit card information again. This seems really silly. The admins should have the ability to update fields such as name and address independently of the credit card fields. The reason this is important is because every time a transaction is processed each month, the inaccurate data is being sent…

    87 votes

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    15 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Stay tuned to this space!
    We will be releasing some great updates on recurring giving plan management, and this will be addressed.

  7. Name Usage - Billing vs. Supporter vs. Display

    Classy provides supporters the ability to edit their "Display" and "Supporter" Name from their "Billing Name" but does explicitly state the distinction in auto-generated correspondence. We have a number of supporters who reach out upset that they are being addressed by the incorrect name--this is especially harmful and painful to our supporters in the LGBTQ community who might have struggled in order to change their name and be recognized by their name--sample screenshots attached.

    Could you please update any template to use either "Display Name" or "Supporter Name" in the greeting and/or explicitly state "Billing Name" in the portion regarding…

    10 votes

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    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Customize ticket landing page default message before tickets go live

    There are some instances where we share a link to the ticketing page before tickets or registrations go live, and it would be great if we can edit and customize the default page language "No tickets are currently available for this event." to say when the tickets go live and to check back to the page.

    5 votes

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    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Ability to Export Email Address Report of Annual Summary Report Recipients

    It'd be nice to be able to export the list of recipients (and their email addresses) once the Annual Summary Report has been sent.

    6 votes

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    1 comment  ·  Reporting / Analytics  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Ability to Process Registrations/Tickets via Venmo

    It'd be nice to be able to purchase registrations/tickets via Venmo.

    3 votes

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    1 comment  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Schedule Text Alerts Classy Live

    Ability to schedule text message alerts in Classy Live

    6 votes

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    0 comments  ·  Classy Live  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Ticket Checkout flow to have additional payment methods

    When donors register to an event and they agree to donate increasing the available payment methods so they don't have to exit out of the checkout workflow

    5 votes

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    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Subcategory for Recurring Notifications

    Option to pick and choose which RGP notifications to enable.

    Receive an email if a recurring donation is created, canceled, updated, fails or if a credit card has expired, or succesful

    3 votes

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    0 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Disable Classy Live chat

    Would like to have the option to disable the chat feature in Classy Live that allows participants to chat with one another.

    3 votes

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    0 comments  ·  Classy Live  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Ability to pull campaign custom questions to template

    Ability to pull campaign custom questions to template. Currently the details sections cannot be duplicated to the template from the campaign.

    4 votes

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    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Allow opt-in default for fundraisers in peer-to-peer campaign type

    Currently, someone who signs up to fundraise in a peer-to-peer campaign is automatically opted out of communications and there isn't a way for us to change this setting. While we recognize that this may be appropriate for some campaigns and some organizations, we believe all organizations should have the ability to update this. This should not be a global Classy setting.

    It is an odd user experience because we can set the default to opt-in for donors, but not the fundraisers. Why the difference? Fundraisers are arguably more important and valuable constituents from a communication perspective. Without their engagement, there…

    8 votes

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    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Recurring Donation Notifications

    The ability to specify which recurring donation notifications are sent to an admins email. EX. Only have failed donations.

    9 votes

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    0 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →

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  18. New out of the box report to show fundraisers who haven't donated to their own fundraising page

    Would like the ability to pull a report out of Classy that shows you which fundraisers haven't donated to their own fundraising page.

    3 votes

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  19. Allow decimal points in the preset donation values

    Organizations want to allow decimal points in the preset donation values rather than rounding to the nearest whole number. This will allow them to do a play on numbers. For example, all graduating seniors should sign up for a monthly gift of $20.22

    3 votes

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    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  20. When duplicating a campaign and checking the box to maintain roles and permissions, notification settings should copy over as well

    When duplicating a campaign and checking the box to maintain roles and permissions, notification settings should copy over as well.

    2 votes

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    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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