Would love to be able to edit the checkout flow more - main things is ability to edit the $0 to say FREE instead. Would also like to edit the registration email order summary. For some donors, the "Order Summary" can be confusing.

Abandoned cart functionality for donations would be helpful and increase conversion rates.

It’s disappointing that the ACH and Digital Wallet only function on the donation page. We want the best customer experience for our donors on Classy. Asking them to go to a separate donation page for ACH and DW options instead of on the event page isn’t donor friendly, and can be confusing for them.

I hope in the near future Classy will add all payment options to every template they offer.

It would be helpful if we could choose to include extra information on the email notifications that come through to staff when a donation is made. For example, I'd like to include things like if the donation was made in honor of someone, how they paid, if they requested a gift, or if they answered any of our custom questions.

Currently there is no verification on the ZIP/postal code field, so a donor can input whatever text they like in that field and it will be accepted. Requesting that verification be set up to only accept Canadian (A1A 1A1) and US (11111 or 11111-1111) ZIP/postal code formats. This will greatly increase the quality of data we receive from Classy to our CRM.

Currently, you need to click Add Custom Question > type in your question text > click the Add Question button > then click save. It's not very intuitive. Because if I just click save right after typing in my question, it won't work and can be frustrating.

My organization works in South America and we engage with potential donors across the US, Europe, and Latin America. The inability to translate Classy donation forms (and certain other non customizable components of campaigns) into Spanish has been a major roadblock to our fundraising efforts across the region where we work.

I'd like to request incorporating the option for Spanish translation into donation forms at a minimum, and across the Classy platform ideally!

We would like to see a "Pause Recurring Donation" status. For current active recurring donors who need to pause for a certain amount time until they are ready to resume. This way one does not have to cancel and add them again once they are ready. It would make donor retention easier and keep better track of all transactions done for supporters

It'd be nice to be able to toggle/turn off the Primary Phone custom question. For some reason, it is set to Required by default and is unchangeable.

Please create the ability to send event registrations from Classy to Salesforce as a ticket object instead of a donation object. Currently, all event registrations and tickets are categorized in Salesforce as a $0 Donation and it creates messy data. We would like to be able to track these transactions as a ticket object instead. Thanks!

right now there isn't a way to set a limit on a promo code so that if a supporter puts 2+ tickets in their cart, only one promo code could be used.

the workaround we are using right now are unique promo codes set to an available quantity of one. This becomes somewhat tedious and difficult to manager when we have so many promo codes in our campaign.

it would be great to have a "Classy Pay for Quickbooks" that would automatically send all Classy Pay payments to Quickbooks, with line item detail for each donation, including donor name, amount, date of donation, campaign, and date of Classy Pay payment/deposit.

We have a campaign that reached goal and since it is a restricted fund campaign we do not want more donations made to this campaign. What is the best practice for closing the campaign?
Is there a way to lock the campaign without unpublishing?

They are using Strava and Zoom for different virtual events and would love to see these more fully integrated with Classy. Would also like to see donor scroll / live feed during live event on Classy page

When creating an event registration campaign, the ideal user experience is to have one call to action (get tickets/rsvp). A user can then chose to add a donation at checkout. The inability to disable the donate button on the landing pages creates a really poor UX and is confusing to our users. Please please please address this production limitation. A toggle switch would be great!!

Currently, the donation match feature only applies to online donations. And since Facebook donations come through as offline donations, the donation match is not applied.

It would save a lot of time and effort if Facebook donations could be automatically matched.