General Feedback

You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.

We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy.

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  1. Ability to Edit Supporter Information for Recurring Donations

    Currently, in order to edit the name or address of a supporter on a recurring plan - you must reenter the CC information as well. We consistently have supporters making mistakes in their mailing addresses, and in order to fix it, we must contact the donor and get all of the credit card information again. This seems really silly. The admins should have the ability to update fields such as name and address independently of the credit card fields. The reason this is important is because every time a transaction is processed each month, the inaccurate data is being sent…

    69 votes

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    10 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

    Stay tuned to this space!
    We will be releasing some great updates on recurring giving plan management, and this will be addressed.

  2. Change default from 30 Days to All Time in Campaign Reports

    When accessing Reports in Campaign Editor, would like the ability to change the default length of time from "30 Days" to "All Time"

    10 votes

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    1 comment  ·  Reporting / Analytics  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ability to edit text on confirmation page

    We'd like the ability to edit the text on the confirmation page in the receipt box. It currently says an email will be sent soon but we do not send receipts through Classy so there is sometimes a delay. We would like to be able to remove that text and add more specific language to our org.

    7 votes

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    1 comment  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →
  4. Limit supporter recurring donation frequency update options based on campaign

    We'd like to limit the frequency options for donors when updating their recurring donation from their supporter profile. As of now, all frequency options display. We'd like to limit this to only the frequencies available through the campaign their donation is associated with.

    6 votes

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    0 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add usernames with Admin to know who is actually making important back-end changes

    A few times now, we have tried to solve a problem by checking whether changes were donor or admin initiated. However, finding out that "Admin" could be any one of our numerous users or even a Classy admin is extremely frustrating and time-consuming.

    There should be some kind of association with each change made by specific users to increase our ability to solve problems and understand donor needs and communications within the organization. Right now all Classy can say is "an admin changed it - it could be any of the hundreds of people who work at Classy or 10…

    11 votes

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    0 comments  ·  Account Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. Adding PayPal Payouts to Weekly ClassyPay Payout

    Looking to have PayPal Payouts sync with ClassyPay Payouts. For example, if ClassyPay payouts were scheduled for weekly, PayPal would also come in weekly.

    5 votes

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    1 comment  ·  Account Settings  ·  Flag idea as inappropriate…  ·  Admin →
  7. Free Registrations instead of $0

    Would love to be able to edit the checkout flow more - main things is ability to edit the $0 to say FREE instead. Would also like to edit the registration email order summary. For some donors, the "Order Summary" can be confusing.

    85 votes

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    14 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →
  8. Abandoned Cart Functionality

    Abandoned cart functionality for donations would be helpful and increase conversion rates.

    15 votes

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    0 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →
  9. Toggling Off Primary Phone Custom Question

    It'd be nice to be able to toggle/turn off the Primary Phone custom question. For some reason, it is set to Required by default and is unchangeable.

    5 votes

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    1 comment  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow ACH and Digital Wallets for Tickets and Registrations

    It’s disappointing that the ACH and Digital Wallet only function on the donation page. We want the best customer experience for our donors on Classy. Asking them to go to a separate donation page for ACH and DW options instead of on the event page isn’t donor friendly, and can be confusing for them.

    I hope in the near future Classy will add all payment options to every template they offer.

    19 votes

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    under review  ·  0 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →
  11. Feature Request - "Add to Calendar" Event option

    For Classy's events, we'd love to be able to have registrants "add event to your calendar" for outlook, gmail, etc.

    92 votes

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    13 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Quickbooks integration with Classy Pay

    it would be great to have a "Classy Pay for Quickbooks" that would automatically send all Classy Pay payments to Quickbooks, with line item detail for each donation, including donor name, amount, date of donation, campaign, and date of Classy Pay payment/deposit.

    6 votes

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    0 comments  ·  Integrations / API  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ability to Link to Campaign Login/SSO Modal

    It'd be nice to be able to link to/find the URL for the Login/SSO modal that pops up when LOGIN is clicked on the top-right corner of a campaign's Landing Page.

    4 votes

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    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ability to send registrations to a different object than donations in SF

    Please create the ability to send event registrations from Classy to Salesforce as a ticket object instead of a donation object. Currently, all event registrations and tickets are categorized in Salesforce as a $0 Donation and it creates messy data. We would like to be able to track these transactions as a ticket object instead. Thanks!

    5 votes

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    1 comment  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. Postal code verification

    Currently there is no verification on the ZIP/postal code field, so a donor can input whatever text they like in that field and it will be accepted. Requesting that verification be set up to only accept Canadian (A1A 1A1) and US (11111 or 11111-1111) ZIP/postal code formats. This will greatly increase the quality of data we receive from Classy to our CRM.

    5 votes

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    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ability for multiple active sponsors to match the same donation

    Admin requested that if multiple sponsors are active on a campaign, that both will match each donation (or at least make this an option to be turned on/off)

    E.g. If I donate $10, then each sponsor will donate $10 for a total of $30 to the campaign

    2 votes

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    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →
  17. Restrict/Lock donations for a campaign

    We have a campaign that reached goal and since it is a restricted fund campaign we do not want more donations made to this campaign. What is the best practice for closing the campaign?
    Is there a way to lock the campaign without unpublishing?

    5 votes

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    0 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Campaign Start/End date details

    When creating a peer-to-peer campaign, we would like the option of ending the campaign down to the minute. Our campaign is themed on 1866 minutes of giving, there for we will always need an end time of 2:06 pm. In the past, we have run a "last place winner" incentive for the person giving at 2:06:59. We can no longer do this effectively if we have to manually control the campaign end time. Certainly, we can unpublish the campaign at that time, but we prefer for the campaign to have options to the minute.

    2 votes

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    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →
  19. Store Custom Questions to Apply to Different Campaigns

    Store saved Custom Questions to apply to other campaigns without having to re-enter the custom questions each time

    2 votes

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    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →
  20. Published Campaign Drafts

    The ability to draft campaign changes on an already published campaign. So you can make edits, share those edits with internal team members, prior to fully saving those changes publicly.

    2 votes

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    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →
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