General Feedback
You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.
We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy.
Additional information about posting an idea
3063 results found
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Ability to edit and customize all supporter email notifications
Ability to edit and customize all supporter email notifications. Currently, some supporter email notifications cannot be edited by organizations, such as Recurring Donation Canceled, Recurring Donation Ended, Recurring Donation Updated, and Bank Transfer Initiated.
If an email is being sent to an organization's supporters, that organization should have a way to view, edit and customize that email notification.
27 votes -
Disable Tribute Fundraising Option
We would like the ability to disable the Tribute Fundraising option within specific campaigns.
15 votes -
More options for payout schedule for PayPal
If and when possible, would like the option to receive PayPal payouts on a weekly basis instead of daily so it's easier to reconcile. This is for PayPal Commerce on Classy Pay.
96 votes -
Bulk upload attendees into Classy Live
Bulk upload attendees into Classy Live without a sync process.
16 votes -
Ability to sort and filter in seating
The ability to sort and filter the registrants within the seating function of Classy Live so that you can easily identify people based on fields (ie Sponsor or other custom questions).
8 votes -
Company Donations should add info besides name to Organizational Accounts in Salesforce
Currently, the integration only matches to and creates the Name of an Organizational account when a company credit card is used in Classy. We would like to see things such as the billing address be used to match and or create Organizational Accounts.
As using name only is a huge limitation for Account matching and creation, causing duplicates and inaccurate records.
6 votes -
Alerts - select all does not select ALL attendees in the event
When you click select all to send a message from the Alerts section of Classy Live, you have to scroll through every page and check "select" all, otherwise only the attendees from the first page view will be sent the message.
For example, if you have 500 attendees and have the page view set to 100 and you check the select all box only on the first page view, ONLY the first 100 attendees will receive the alert vs all 500 attendees. In order to have the message sent to to each of the 500 attendees, you need to toggle…
6 votes -
Add more payment options to ticket purchases
Requesting adding more payment options to purchase tickets (e.g. ACH/bank transfer, digital wallets, PayPal, and Venmo), and not just have this limited to credit card as the only payment option.
17 votes -
text to donate
Ability to communicate with Text to Donate people. It would be great if we could easily send an SMS to all people that texted in and reminded them to complete their transaction.
9 votes -
Edit "From Fundraiser" language
Ability for the organization to edit the language that appears on the "From Fundraiser" note section of the "Thank You" page on a P2P campaign.
4 votes -
Solution for attendees without email addresses
When tickets are purchased in a group there are many occasions when the purchaser does not know the email address of all their guests. Is there something we can do to eliminate the need to enter fake emails as place holders? This causes a few problems, especially with duplications in Salesforce. Thank you!
3 votes -
Edit Modal Confirmation Page
We would like to be able to update any copy or add copy to the onscreen popup confirmation on the Modal Form. Because we don't have the Memorial/Tribute functionality, we would love provide a link an intake form for collecting their M/T information.
4 votes -
Link Payout ID in bank Statement to Payout ID in Classy Reports
Ability to link the classy payout id provided in our bank statement to the payout id in classy reports. This would be extremely helpful to facilitate the reconciliation process between the donation records provided in classy reports and our bank statements. Currently, there is not a way to connect the two payout ids so we need to find alternative ways to reconcile (ie. by amount). Having a direct connection between the two payout ids (classy vs bank) would be much more accurate and effective way to reconcile.
5 votes -
In-Product Ticket Type Changes for Tickets Tied to Commitment
There is an upcoming release that will allow us to change ticket types within product. This release will not allow us to change the ticket type if a commitment is attached. We need to be able to change these ticket/reg types as well.
5 votes -
Ability to Edit Default Language on Receipting
We would like the ability to automatically update the default tax language seen on all of the receipting. We have specific language we like to use each time and would like to not have to worry about updating the language on multiple receipts with every campaign that is created.
8 votes -
Classy Live Auto Disable Welcome Message
Client would like the "Send Welcome Message" prompts to be auto-toggled off if their welcome message is disabled.
5 votes -
"drag and drop" classy live sponsor
Please make the sponsor settings easier to use:
- drag and drop ability in the settings to re-order based on sponsorships as their sold. current state requires you to have all sponsors collected, then input them in chronological order by investment in order to properly display, which leaves no wiggle room for last minute sponsorships.
- display sponsors by level on the event page with the ability to separate into rows based on sponsorship levels instead of having all levels available.
- larger ability to edit the visuals to ensure sponsor levels are highlighted from top to bottom instead of…4 votes -
Roles and permissions
Additional roles and permission within Classy Live to allow for volunteer level or day of only level permissions only.
4 votes -
Custom Questions: Eliminate need to map in NPSP for every campaign
It is time consuming (and we often hit the 1000 "collection size limit") to have to map the same custom answers for each campaign (ex: contact information for attendees in ticketed events, phone numbers, title, birthdate, etc). I would like to see these as standard questions that we only have to map a single time in the Classy Custom Field Mapping object in NPSP.
14 votes -
Classy Live option for supporters to cover transaction fees
Please add the option for supporters to cover transaction fees in Classy Live.
5 votes
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