General Feedback
You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.
We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy. Separately, if you are interested in participating in product research, we'd love to hear from you.
Additional information about posting an idea
277 results found
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Classy Academy - Captions for Videos
Please enable captions for all videos in Classy Academy to make them more accessible for someone who may need to listen in a quiet atmosphere (no sound) and for any Deaf customers.
1 vote -
Include 'Total recurring transacted' as part of the Token Migration Process.
Provide the option to carry over total amounts when migrating recurring donations into Classy. That way the donors' supporter pages are reflective of the giving amount from the prior system and amount that processes in Classy.
1 vote -
Ability to use test credit card details
Ability to use test credit card credentials to complete test transactions without having to use real information.
8 votes -
Import donor data from previous fundraising platform
I need to be able to import all my old donor data from my previous 5 years of fundraising into Classy so that records are not split between two platforms. It doesn't make sense that I cannot do this and that all my previously collected donor data is dead in a file now instead of being administrated and nurtured in my new Classy platform!
1 vote -
1 vote
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Place total run times and a viewing count-down timer on all training video progress bars
With a total video time shown on the progress bar, the viewer can plan their viewing. With a count-down time next to it, the viewer can estimate their ability to finish viewing if and when other things intervene.
1 vote -
Pricing Transparency
Just looking for basic pricing levels to see 1) what is included with the free platform, 2) what the other levels of classy membership are, and 3) how much they cost in order to determine whether or not this is affordable... seems like something that should be on the front page and transparent for a nonprofit platform.
2 votes -
Training/Lack of Onboarding Feedback
They are part of the first group of customers who are not getting onboarding support. Go from sales > Self Service onboarding > CDM. Complained heavily that they did not get training and still need training. Hate that support is just if they have questions. They don't even know what to ask, just want training. Hate reading resources. Want to talk to someone- they have CDM support, but we don't do onboarding setup/technical training that they are requesting. Came into CDM Classy 101 training and wanted more specific training to their account re: reporting.
1 vote -
Admins would like to send coaching emails from platform
Admins would like to send coaching emails from the platform. Don't currently have a way to do this in an automated way - even leveraging the Omatic integration
2 votes -
No RSVP functionality on Classy? Why not?
Classy currently does not have RSVP functionality built within the platform. As a very basic event necessity, I think the option should definitely be made available for events/campaigns that do not have a cost associated with attending. Know whether or not someone can attend and why is a huge data point that most if not every event manager wants to know. Please consider adding RSVP functionality.
11 votes -
Editing report exports
The administrator would like to be able to edit the CSV file before it is exported. For instance, changing the top row/header before exporting to CSV. This would eliminate a step of opening the CSV in excel to change before exporting that file to CSV and then importing that to their CRM.
2 votes -
Inform that events are sold-out and Enable Waitlist
When registrations are sold out for an event, they simply disappear on the platform. Our clients are then unable to see what registrations previously existed, that they are sold out, cost, etc. We have gotten several messages from people thinking our website is just broken, when events are actually just sold out. I think at a minimum, you should still list the registration options but "grey" them out with a note that it is sold out. Ideally, there should be a waitlist option that can be enabled. I have had to create entire additional "waitlist" registration options which is very…
25 votes -
Ability to upload Facebook-friendly preview image to personal fundraising pages
Currently when setting up an event, we can upload a Facebook preview image, 1200 x 630 pixels when sharing the event URL and it looks great.
However, for individual fundraising pages there's no such option, thus forcing the profile picture (a square image) into an oddly cropped preview image when shared on Facebook. This looks especially weird when people don't upload a photo at all, thus using our default image (a square logo of ours).
Would be nice to give people an option to upload a photo and crop it specifically for Facebook, separate of their profile picture. And also,…
8 votes -
Add more pages to campaigns
Add more pages to campaigns so that you can provide more information.
12 votes -
Stripe Chargeback Fee
Year Up has stated that the #1 reason they will be going with WePay and not Stripe is because of the $15 chargeback fee. WePay waives this and Stripe does not.
1 vote -
Ability to apply customer questions to certain registration types
Right now if you have 10 different registration types and you want 1 of your custom questions to apply to all but 1, you have to create it 9 times instead of just excluding the one category. This is extremely time consuming and clunky. Even just the ability to duplicate a question would help (I.e a t-shirt size question can take 5 min + to make and I have to make it 9 different times - 45 minutes of my time that could be easily fixed with an "all but..." option)
77 votes -
Progress bar just for donation matching
Progress bar for just the donation matching
6 votes -
Custom Transactions Report + the Email Opt question all in one report
Custom report based on the transactions report + the Email Opt all in one report. I was able to go through and add columns to a custom transactions report, but I noticed there is not a column for the question on the donation form that is "It's okay to contact me in the future". This is a crucial question for us. We can make due for now but it would be fantastic to be able to pull all the data in one report! Will make the work for our tiny staff of 2 much more efficient.
8 votes -
Ability to delete phone number field
It is best practices to make donors fill out as little fields as possible to make a donation. Currently Classy requires this field on all donation pages, as far as I can glean from the CS person's response, for their own purposes. I'd like to be able to remove this filed to simplify the donation process for our users.
7 votes -
Additional options for setting Passport currency
The current method of setting Passport display currency by detecting a user's browser language settings is leading to some problems for my organization.
Many of our international donors are bilingual in English and another language, or simply have not altered their browser language settings from what was installed (often times English). This means that donors in Canada, Latin America, and the Philippines have visited various campaign pages, only to have the currency displayed be in USD as opposed to their country's currency.
As an administrator, I want additional control over setting the Passport display currency so that I can be…
8 votes
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