General Feedback

You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.

We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy.

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  1. Ability to edit text on confirmation page

    We'd like the ability to edit the text on the confirmation page in the receipt box. It currently says an email will be sent soon but we do not send receipts through Classy so there is sometimes a delay. We would like to be able to remove that text and add more specific language to our org.

    21 votes

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  2. Resolving the many instances when Venmo will not display for donors:

    Resolving the many instances when Venmo will not display for donors:

    -Venmo won't appear when "Recurring" is selected as Venmo is only available for one-time donations currently.

    -Both PayPal and Venmo will not appear if the currency selected is anything other than USD, as both payment processors only accept USD donations currently.

    -For mobile devices, donors must be on their device's stock browser (Safari for iPhone and Chrome for Android) in order to see PayPal/Venmo appear as payment options. Mobile users may also not see Venmo when opening links from other applications such as Gmail or Slack and will need…

    2 votes

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  3. Geolocated donation amounts

    Geolocated donation amounts so that the display options for gift sizes are automatically updated per the donor's location.

    1 vote

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  4. Custom Questions on Modals

    We would like to have custom questions added to modal forms.

    1 vote

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  5. Limit supporter recurring donation frequency update options based on campaign

    We'd like to limit the frequency options for donors when updating their recurring donation from their supporter profile. As of now, all frequency options display. We'd like to limit this to only the frequencies available through the campaign their donation is associated with.

    9 votes

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  6. Ticket/ Registration Purchased with Paypal

    PayPal is currently available only when making one-time or recurring donations, not for ticket registrations.

    4 votes

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  7. Monthly giving ask on Thank you page

    Ability to add in a monthly giving ask (possibly a form or buttons) that appears on the ‘thank you’/completion page after a one-time donation that then links to an express checkout style where fields are already auto-populated with the information they have provided from the previous page.

    2 votes

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  8. Ability to add merch to checkout process conditional to registration type (RwF and Ticketed)

    Ability to add merch options to checkout that only show up if someone has a valid registration in their cart.

    For example, they add an adult registration to their cart and then when checking out they have the ability to see additional items, like t-shirts, to add to their cart. The intention being that someone does not only add a shirt to their cart thinking that counts as a registration to the event.

    5 votes

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  9. Ability to select payment types per campaign

    We would like the ability to select the payment types we'd like available per campaign. Multiple payment options are great, but we think having too many payment options per campaign may decrease conversion. For example, we'd like to activate crypto, but don't want to use crypto on our campaigns focused on acquiring new donors as it may deter donors if they have to make too many decisions before making their donation.

    1 vote

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  10. Search Honoree name

    Please add a feature to search a name when a gift is made in honor or memory of someone.

    1 vote

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  11. Expand Bank Transfer Options

    Please add personal accounts for Bank of New York Mellon as an option to donate to through a Bank Transfer. As of today, only commercial accounts from Bank of New York Mellon seem to work.

    1 vote

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  12. 'Select Date' Option on Registration/Ticket Selection Page

    We are looking to have a "select date" option that will only display tickets for classes on a certain date. The date will be determined by the end of ticket availability date.

    We would like to see this option within product.

    1 vote

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  13. Allow opt-in/out for event registration transaction fees

    Hi there, we'd like to see the ability for the donor to choose whether to cover the transaction fee for event registrations. Currently, we can only choose between the organization paying all fees or the customers paying all fees, so we've chosen to pay them since we are unable to give donors the choice on events the way we can on the donation page. Thanks!

    3 votes

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  14. Use PayPal Account for External Donations (non-Classy)

    We would like to use our Classy PayPal account for non-Classy processing as well as Classy processing. It would also be nice to have a login to our own PayPal account for managing purposes.

    1 vote

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  15. Abandoned Cart Functionality

    Abandoned cart functionality for donations would be helpful and increase conversion rates.

    17 votes

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  16. feature request

    Including a pop-up option on the donation form when someone selects one-time gift of <$50 that will nudge them to switch their one-time gift into a recurring gift.

    1 vote

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  17. Include program designations on donation modals

    The new modal function does not allow donors to select a specific program designation. Please accommodate this in the future.

    2 votes

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  18. Allow Monthly Donations through Venmo

    It would be great if Venmo was an option for monthly donations as well.

    1 vote

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  19. Have a search option for donors who come to classy but don't know what org to donate to

    Since this function already existed on Go Fund Me, it seems to me that it would be feasible to add it here. Donors may be looking to donate to a cause, but don't have a specific organization in mind, so they come to the Classy site and search by cause (eg, "mental health," "poverty," "anti gun-violence" "women's empowerment" etc). Orgs can categorize themselves and have public facing descriptions so that new donors can find them through the Classy site. As it stands, as far as I can tell, it is not possible for donors to find an organization in classy…

    1 vote

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  20. Allow ACH and Digital Wallets for Tickets and Registrations

    It’s disappointing that the ACH and Digital Wallet only function on the donation page. We want the best customer experience for our donors on Classy. Asking them to go to a separate donation page for ACH and DW options instead of on the event page isn’t donor friendly, and can be confusing for them.

    I hope in the near future Classy will add all payment options to every template they offer.

    23 votes

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    under review  ·  0 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →

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