General Feedback

You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.

We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy.

Additional information about posting an idea

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. More options for payout schedule for PayPal

    If and when possible, would like the option to receive PayPal payouts on a weekly basis instead of daily so it's easier to reconcile. This is for PayPal Commerce on Classy Pay.

    78 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    12 comments  ·  Account Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Ability to edit and customize all supporter email notifications

    Ability to edit and customize all supporter email notifications. Currently, some supporter email notifications cannot be edited by organizations, such as Recurring Donation Canceled, Recurring Donation Ended, Recurring Donation Updated, and Bank Transfer Initiated.

    If an email is being sent to an organization's supporters, that organization should have a way to view, edit and customize that email notification.

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Enable supporters to merge their Classy accounts

    Please give supporters with multiple Classy accounts the option to merge these accounts. It’d be great if supporters could log in, view their supporter profile (https://www.classy.org/profile), and transfer all of their donations, recurring giving plans, and fundraising pages from this account to another.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Custom Questions: Eliminate need to map in NPSP for every campaign

    It is time consuming (and we often hit the 1000 "collection size limit") to have to map the same custom answers for each campaign (ex: contact information for attendees in ticketed events, phone numbers, title, birthdate, etc). I would like to see these as standard questions that we only have to map a single time in the Classy Custom Field Mapping object in NPSP.

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Integrations / API  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Add more payment options to ticket purchases

    Requesting adding more payment options to purchase tickets (e.g. ACH/bank transfer, digital wallets, PayPal, and Venmo), and not just have this limited to credit card as the only payment option.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Add location fields to P2P campaigns

    P2P campaign should have the ability to add event location, similar to how Fundraising + Registration which has a dedicated spot to put the location of the event. We have an external website that does an zip code based search for events in people's area. Once we have all of our events onto Classy, we will need to pull event zip (location) from your API and feed it to our website. Without a field to enter a location of an event in Classy, this won't allow us to do that. This is extremely important. This also needs to be included…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Bulk upload attendees into Classy Live

    Bulk upload attendees into Classy Live without a sync process.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Classy Live  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Ability to edit text on confirmation page

    We'd like the ability to edit the text on the confirmation page in the receipt box. It currently says an email will be sent soon but we do not send receipts through Classy so there is sometimes a delay. We would like to be able to remove that text and add more specific language to our org.

    21 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Adjust "Can no longer afford it" Language on Reason For Cancellation Option

    Within the 'Reason for Cancellation' feature in Classy Manager, we've gotten some feedback that the language for the "Can no longer afford it" option could be softened or shortened to something like "Financial reasons." If this cancellation reason is ever surfaced to the supporter, we believe 'can no longer afford it' is a bit harsh.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Ability to Disable the 'Delete your fundraising page' for fundraisers

    The ability to prevent fundraisers from deleting their own fundraising pages after they've been established would be incredibly beneficial. Currently fundraising pages with commitments attached cannot be delete by fundraisers and this would be a good feature for for traditional fundraisers as well in order to prevent user error.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. text to donate

    Ability to communicate with Text to Donate people. It would be great if we could easily send an SMS to all people that texted in and reminded them to complete their transaction.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Classy Live  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. classy live

    Ability to create automated communication for open balances

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Classy Live  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Change default from 30 Days to All Time in Campaign Reports

    When accessing Reports in Campaign Editor, would like the ability to change the default length of time from "30 Days" to "All Time"

    23 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Reporting / Analytics  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Customize ticket landing page default message before tickets go live

    There are some instances where we share a link to the ticketing page before tickets or registrations go live, and it would be great if we can edit and customize the default page language "No tickets are currently available for this event." to say when the tickets go live and to check back to the page.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Ability to send emails from fundraiser manage page

    We would like the donor to be able to send emails from directly within their "Manage" area of the fundraiser page rather than copying and pasting the template to send from their own email.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Ability to Process Registrations/Tickets via Venmo

    It'd be nice to be able to purchase registrations/tickets via Venmo.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Add usernames with Admin to know who is actually making important back-end changes

    A few times now, we have tried to solve a problem by checking whether changes were donor or admin initiated. However, finding out that "Admin" could be any one of our numerous users or even a Classy admin is extremely frustrating and time-consuming.

    There should be some kind of association with each change made by specific users to increase our ability to solve problems and understand donor needs and communications within the organization. Right now all Classy can say is "an admin changed it - it could be any of the hundreds of people who work at Classy or 10…

    28 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Account Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Improve Offline Registration Form to Allow for Multiple Registrations to be Entered at Once

    Currently the form to enter offline registrations times out after a certain period of time. This is not ideal for when admins are entering multiple donations at once. It would be best if the offline registration form could allow for multiple registrations to be entered at once allowing for multiple individuals to be added without the admin having to worry about the form timing out and them losing what they've entered so far.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Ability to Export Email Address Report of Annual Summary Report Recipients

    It'd be nice to be able to export the list of recipients (and their email addresses) once the Annual Summary Report has been sent.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Reporting / Analytics  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Ticket Checkout flow to have additional payment methods

    When donors register to an event and they agree to donate increasing the available payment methods so they don't have to exit out of the checkout workflow

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3 4 5 145 146
  • Don't see your idea?

Feedback and Knowledge Base