General Feedback

You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.

We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy.

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  1. Customize the "Complete your registration" email

    When I register guests to our "Registration with Fundraising" campaign, the email they get asking them to complete their registration does not have enough information. I'd really like to be able to customize the information contained in that email and make a stronger case for why they should do this fundraising, etc...

    Currently is reads "To complete your registration, please click the button below and follow the few quick steps to finish registration. When you complete your registration, you will also have access to your personal fundraising page."

    4 votes

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    0 comments  ·  Onboarding  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Additional fields for Offline Donation Options

    • ABILITY TO HAVE A "DO NOT MAIL" FIELD ON OFFLINE DONATION
    • ABILITY TO ADD PHONE NUMBER TO OFFLINE DONATION
    • ABILITY TO ADD DEPOSIT INFORMATION TO OFFLINE DONATION (for example deposit date)
    • ABILITY TO ATTRIBUTE AN OFFLINE DONATION TO A SPECIFIC PURPOSE
    • ABILITY TO ADD COMPANY NAME TO OFFLINE DONATION (FIRST NAME/LAST NAME NOT REQUIRED)
    9 votes

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    1 comment  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Allow Donors to Select to Pay Offline with a Check

    If I might make a suggestion for development. Part of the selling feature of Classy was that we can even use it for event registration. Yet, it really isn't a complete solution when the attendees can't enter all of their information UNLESS they are paying by credit card. With a lot of businesses (such as the donor that just emailed me) they have to request a check be cut from accounting. So...now I will have to call him and walk through an off-line registration over the phone to get player names, etc. A simple "pay-offline" option at the end would…

    6 votes

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    1 comment  ·  Onboarding  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Offline Registration: Bulk Registration

    Bulk Registration To accommodate corporate or large groups we offer to do registration offline after those organizations have fulfilled their invoice for registration. A scenario that this would extend this offer would be that the employer has agreed to pay for an unlimited amount of registrations for employees that work for their company. Having an option to upload data from a spreadsheet would save time when doing mass registration. After uploading the spreadsheet then have Classy verify the headers in each column match the necessary classy fields for registration.

    31 votes

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    5 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Disable "Donate" button on Crowdfunding

    On the Crowdfunding page, we need to be able to hide the primary "Donate" button in the Hero section in order to drive users to the impact options below. The ONLY way in which we want users to donate is via the impact buttons. The separate "Donate" button causes confusion.

    11 votes

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    2 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Option to hide registration fees from the progress bar

    Have the option for service fees to not be reflected in the progress bar. For example, out organization has participants raise funds for their program fee. The participants are also responsible for any service fees for online donations. The only way I know is to create a negative offline donation, but that would post on their activity feed. No one wants to see negative progress ;-)

    61 votes

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    under review  ·  29 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Campaign Header Photo Autofill Fundraiser's Social Media Sharing Buttons

    Currently when someone shares a Fundraiser's page through the Social Media Share options, it uses the profile photo of the fundraising individual. We would love it if the Social Media Share options would use the same photo we upload for the Campaign Land Page Social Media Share buttons. This would create more of a Campaign Brand Consistency as people share about it online.

    5 votes

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    0 comments  ·  Onboarding  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Dedication - Recipient Name

    When a dedication is being noted in a donation and a notification (email or standard mail) is selected, the full name for the recipient of the notification should be required.

    10 votes

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    1 comment  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Donate Impact Tiles on P2P Pages

    We love the different Fundraising Impact Tiles on our P2P Page, but we would love to also have the ability to have different Donate Impact Tiles. That way, we could give our donors suggested donation amounts for different levels of impact as well.

    Thank you!

    16 votes

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    9 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Sending Campaign Messages to a Segment of Fundraisers

    We would love to have the ability to select which of our Fundraisers we send Campaign Messages to. From what we understand, right now we are only able to send Campaign Messages to all Fundraisers for a campaign. We would like to be able to select which ones we send the message to, so that we can email just Fundraisers who are currently fundraising, not those who have fundraised with us in the past, but are now finished.

    Thanks!

    52 votes

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    under review  ·  23 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Sort by custom question in the Fundraising Pages Reports

    I would like to be able to click on the custom question's header in the reporting area and sort alphabetically like it works for all other columns. This way we could view all fundraisers per custom question easily without needing to export the file, which would save a ton of time.

    4 votes

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    0 comments  ·  Onboarding  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Make Campaign Logo are larger

    I would like to see the ability to use the full header area for the logo, at least for height restrictions, the 300x50 is almost impossible to work with for certain logos - not enough height to make a square logo visible or readable.

    12 votes

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    2 comments  ·  Onboarding  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Custom Questions on the Purchaser Level

    Be able to add Custom Questions for the purchaser only and not on the attendee level. So if I buy two tickets I'm only asked the question once and not for each ticket purchased.

    37 votes

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    7 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Add impact tile choice to reporting

    With the new crowd-funding page we now have the ability to create Impact tiles (which are really powerful and motivating) BUT we cannot currently track which tile was clicked so charities are unable to see where the donation was designated. It would be helpful for the Impact tile chosen to appear in the donation report.

    37 votes

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    9 comments  ·  Reporting / Analytics  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Customizable Impact Fundraise Buttons (P2P)

    Allow text customization on impact buttons. The only current option is "FUNDRAISE." We would like the "call to action/join" button to match our impact buttons.

    12 votes

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    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Donation form design - emulate Stripe

    The classy donation form designs are clunky and too long. Unlike the Classy Landing Page, which is focused / incisive / proves the non-profits value to the user, the donation form is long and undifferentiated, boring web design. I would like to see Stripe integrated on donation forms as well as on Landing Pages. No matter where a user is, I want them to have a very easy & simple way to donate, which Stripe does very well.

    4 votes

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  17. Receipts for offline donations

    I want one place where I can manage donations and receipts for donations to a campaign. Currently Classy will not generate a receipt for an off-line donation. A receipt could be made for these donations just like the on-line donations but have a line that says the donation was received off-line. This is really important for me to continue using this platform. I can't have half of the donations automated and half not.

    76 votes

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    14 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Need to support international addresses

    Need to support capture of international addresses. More than 15% of our donors & fundraisers are outside the US. They cannot provide accurate address information because of the way the address fields are currently configured. This not only hinders our ability to capture accurate information, but it also creates garbage in the data that we download, which forces us to do a lot of manual scrubbing of the data.

    3 votes

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  19. Generate an automatic pledge letter for donors who want to mail in a check.

    Add the ability for donors to request a pledge letter be sent to them via email so they can print and send in a check. This will start an email exchange with the donor as well as give us the ability to try and convert them to a monthly donor via the pledge letter.

    3 votes

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  20. Email Notification for Gifts over a certain amount

    For gifts at or over a certain dollar amount (example $1,000, major gifts) orgs send a personal thank you by mail or call. Having the ability to set a minimum donation amount that would trigger an email notification that includes the details of the gift so the org can use the info in the email would be great! Currently you have to run a report and export to get the data which is time consuming and tedious.

    10 votes

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    0 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →

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