General Feedback

You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.

We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy.

Additional information about posting an idea

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Request for C4SF integration to send email notifications for failed API Requests

    Organizations that looking for a more intuitive or real-time alert for when data fails to sync from Classy to Salesforce often ask if there is an email notification that the integration can send that lets them know when a failed API request occurs.

    Something to call out is that sometimes the autoretry will fix the issue and allow that data to sync in successfully, so if an email notification is sent for every failed API request, there is the possibility for false positive alerts. Perhaps a daily edition of failed API requests could be a solution and provide a more…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Integrations / API  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Allow Us to Change the Total that Displays in a Donation Receipt from Gross to Net

    It would be nice if we could change the amount that is displayed in a transaction receipt. We would like to be able to display the Net total rather than the Gross.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Classy Live Attendee Cart

    Allow attendees to remove paddle raise donations from their cart.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Classy Live  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Remove fundraising goal requirement on peer to peer pages

    For example, we have a donor who is getting married and wants people to give to us in lieu of gifts, but she doesn't want her friends/family to feel pressured to give a lot and would much prefer having the option of no fundraising goal.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Account Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Classy Live  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Double the Donation Integration data flow

    We'd like the ability to only send donor data to DtD from Classy if the donor checks the 'check if my gift is match eligible'.
    With our global donor base we don't believe sending all data regardless of preference is in the spirit of modern privacy best practices and for EU donors is problematic.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Integrations / API  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Increase Address 2 Character Limit

    Currently, during checkout on a donation page, Address 2 has a character limit of 25. We would like this limit increased. Background on use case: PayPal auto populates this field from their database. If the second address (specifically occurs for international (Australian) donors) surpasses 25 characters, the limit itself can be bypassed within the field itself. This is a bit confusing as it seems to allow the address, but an error prevents the donation from going through.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Enter credit cards in the back end of classy

    We received donations via mail that donors choose to pay by credit card. It would help us if there was a way to enter these donations in through the back end. Currently, we have to do this from the front end which isn't the most efficient way!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Add the ability to remove captcha when needed.

    We have an annual event where we enter tons of donations manually. Since there is no ability to do this on the backend of classy (which will be a separate idea added next) it would be helpful to be able to remove the captcha feature to save us time.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Need the ability to update Email Addresses directly into Classy Live

    Need the ability to update Email Addresses directly into Classy Live, ideally staff would be prompted to confirm email address is correct when adding card on file.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Classy Live  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Run both UA and GA4 in parallel

    With Universal Analytics going away in July 2023, it would be great if Classy could update their data layer for GA4. We will want to run both UA and GA4 in parallel for a little while to test, compare and contrast, and debug.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Integrations / API  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. PayPal - Allow Multiple Currencies (not just USD)

    We would like PayPal to appear for all currency types (not just USD).

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Ability to require a fundraising end date at team and fundraiser level

    Currently, if an end date is not assigned for a campaign individual peer to peer fundraisers will be required to enter a fundraising end date, but teams are not. This allows some individual fundraiser pages to be created during the team creation process without an end date.

    We like to reach out to donors to thank them when they're done fundraising and without an end date we're unable to do so. We'd like to require an end date for all individual pages even when they're created through the team creation flow.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Archive for Unpublished Campaigns:

    It would be great to have an archive feature for unpublished campaigns. Our campaigns holding page gets crowded and difficult to navigate with so many pages in there. While I understand we can filter by status, a separate holding area for active vs inactive would be helpful. Thank you.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Schedule Campaign Emails based on Event Date

    Ability to schedule campaign messages based on event date. Ex: I would like to send XX receivers an email 1 month before the event. I would like to send receivers an email 2 weeks before the event. These would be setup at (or soon after) the event is created and would be automatically sent on the appropriate timeline.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Schedule Campaign Emails based on Registration Date

    Ability to schedule an email based off of someone's registration date Ex: Three days after registration, we would like to send XX message. A month after registration, send XXX message. This would allow us to better manage our DIY events.

    Or can there be a way to narrowing down the ‘send’ field to include date – i.e. if somebody registers between a certain date so that we can only message to new receivers between a certain timeframe.
    Basically – How would you sort old vs new recipients

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Ability to order activity feed by donation amounts

    We have had a few fundraisers ask if there is a way to order donations by amount (highest to lowest) instead of most recent. They like the peer pressure effect of seeing the highest values first for other donors.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Auction item descriptions should pull into item reports

    When one selects Items > Options > Export under the Auction tab, the descriptions of the items within the auction should populate in the report.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Classy Live  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base