General Feedback

You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.

We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy.

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  1. Ability to swipe credit cards to accept donations

    At events and in-person, charities are wanting to accept donations by swiping a card and having the donation get processed by Classy.

    269 votes

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    40 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Partial refund

    Ability to refund the total or a portion ( percentage or $ amount) of a transaction. Currently all or nothing.

    208 votes

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    30 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Feature Request - Day of Event App

    Want day of event functionality - check in, mobile bidding for auctions (at event and remote "attendees" can bid too), table seating, credit card swipers, and text to give. Right now we have to use another event platform for our big event in the spring of 2020 but we are so excited to use your event app when it's ready and move everything over to Classy.

    207 votes

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    36 comments  ·  Classy Live  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Improved image cropping and positioning for all image editors

    Allow image cropping and positioning. Being able to crop and position images would be a huge time saver! At the moment I have to use other software and services to do that and they have to fit perfectly to your suggested dimensions in order to work.

    184 votes

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    25 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Recurring Start and Stop Dates (pledges)

    Several requests to offer the option to include a start and end date of a recurring gift (aka pledge), and day of month to charge the gift.

    138 votes

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    33 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →

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    Today Classy has officially launched support for Recurring End Dates within the product. This includes the following pieces of functionality:

    - New “Ended” status for identifying recurring plans that have passed their end date
    - New column in reporting for tracking the end dates of your recurring plans
    - New campaign setting for offering an End Date option on your donation forms
    - Ability for existing recurring donors to add/modify their recurring plan’s end date at any time, as well as re-activate an “Ended” plan
    - New email notification to both donors and administrators when a recurring plan ends

    Future recurring start dates are something we are looking to begin development on later this year, so stay tuned for updates on that as well!

  6. Fee on Top - include $.30 to cover entire fee

    The Classy Mode/ Fee on Top is confusing and feels deceptive to donors.
    Since we can't add the $.30 transaction fee (only a percentage), there's no way to cover it completely. The % to cover the fees significantly from small amounts to large amounts, for example, a $1 donation would require 33% transaction fee to actually cover it.

    136 votes

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    under review  ·  10 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Ability to Redirect Campaign URLS

    When campaigns expire or are unpublished, they currently generate 404 Page Not Found Errors. We would like the ability to redirect these URLs. If not on an individual basis then maybe they could be directed to a single URL of client's choice in Profile Settings.

    Would also help with campaign management to be able to archive old campaigns and add the redirect URL so if there was any inbound links to the old campaigns donors could still find an active page to give to.

    124 votes

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    23 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Scheduled Reports

    Ability to schedule reports to be run (weekly, daily, monthly) and have results emailed to specific email addresses.

    116 votes

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    under review  ·  6 comments  ·  Reporting / Analytics  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Feature Request - "Add to Calendar" Event option

    For Classy's events, we'd love to be able to have registrants "add event to your calendar" for outlook, gmail, etc.

    112 votes

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    18 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Deleted/refunded registrations should not appear in overview or attendee counts

    Context: New RwF. Currently when you refund a registration the registration is hidden in the detailed attendees report, but still shows up on the overview tab, still counts toward the number of registrations sold (and number remaining!), and still shows up on the public site as a fundraiser. At the very least the refunded/deleted registration should not show up on the overview tab and should not count toward number of registrations sold, as those lists and numbers are just plain wrong as it stands currently. Ideally the fundraising pages would also be hidden from the public site and removed from…

    99 votes

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    under review  ·  19 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Embedded Checkout forms

    This feature request is for the ability to embed a Classy donation form into an organizations website, right now when someone clicks donate they are taken to a separate Classy webpage.

    By embedding a donation form into an organizations website, when someone goes to donate, they are not taken away from the organizations website to complete the transaction.

    The benefit here is to build trust with donors since they are not leaving the orgs website, and will help to increase conversions.

    93 votes

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    under review  ·  28 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Event Non-Attendee ticket add on option

    We sell journal ads for our event. $250 for a 1/4 page, $500 for a 1/2 page, and $1,000 for a full-page. People like to use these to shout out to their friends or to congratulate the organization. Many people who cannot attend will purchase these. There currently is no option for a non-ticketed sponsorship option.

    Additionally, we also sell "table sponsorships." Our event is a casino night. A table sponsorship allows people to put their name or logo on a gaming table, like Black Jack, Roulette, etc.

    Would love to be able to sell those as non-ticketed options

    91 votes

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    under review  ·  24 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Conditional Logic in Custom Questions

    We would love to have more logic in our custom questions. For example, if someone says Yes, they want a shirt - then another question would pop up asking what size!

    84 votes

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    24 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Hide donate button on ticket/registration events

    We use/adapt Classy for many different purposes besides event registration - we've used it to create program sign up form, sponsorship sign up forms, volunteer sign up forms, just to name a few. We love that we can do this and our only complaint is that you can't disable the donate button at the top of a registration page. We chose Classy because of their strategy to always make the ask, but for these purposes, we really don't want or need to ask our sponsors, program participants and volunteers to also make a donation. We try to make the button…

    84 votes

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    18 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Create a library of custom questions that can be added to forms

    I have to create the same custom questions over and over, and this further complicates how the data makes it to salesforce with identical questions showing up as different ID's. Please allow the creation of a library of questions that can be accessed whenever making a form to save us a lot of time

    81 votes

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    8 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  16. More options for payout schedule for PayPal

    If and when possible, would like the option to receive PayPal payouts on a weekly basis instead of daily so it's easier to reconcile. This is for PayPal Commerce on Classy Pay.

    78 votes

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    12 comments  ·  Account Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  17. More Customization of Event and Donation Pages

    Ability to change the layout (ex. remove sidebar and extend main page from edge to edge of the banner width, reposition the thermometer, move primary page content closer to the top so it doesn't require scrolling to begin viewing)

    76 votes

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    12 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Receipts for offline donations

    I want one place where I can manage donations and receipts for donations to a campaign. Currently Classy will not generate a receipt for an off-line donation. A receipt could be made for these donations just like the on-line donations but have a line that says the donation was received off-line. This is really important for me to continue using this platform. I can't have half of the donations automated and half not.

    73 votes

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    14 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Folders to organize campaigns into categories

    It would be very helpful to have the ability to create folders and organize campaigns into a system making them easier to find. A few examples of how we might use this might be: active crowdfunding campaigns, inactive crowdfunding campaigns, donation pages, Giving Tuesday or Year End.

    72 votes

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    under review  ·  9 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Pause Recurring Donation Plan

    We would like to see a "Pause Recurring Donation" status. For current active recurring donors who need to pause for a certain amount time until they are ready to resume. This way one does not have to cancel and add them again once they are ready. It would make donor retention easier and keep better track of all transactions done for supporters

    71 votes

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    7 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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