Name Usage - Billing vs. Supporter vs. Display
Classy provides supporters the ability to edit their "Display" and "Supporter" Name from their "Billing Name" but does explicitly state the distinction in auto-generated correspondence. We have a number of supporters who reach out upset that they are being addressed by the incorrect name--this is especially harmful and painful to our supporters in the LGBTQ community who might have struggled in order to change their name and be recognized by their name--sample screenshots attached.
Could you please update any template to use either "Display Name" or "Supporter Name" in the greeting and/or explicitly state "Billing Name" in the portion regarding tax purposes/receipt to help clarify the distinction.
Additionally, I have submitted a Classy Care Case documenting this issue in June 2020. Reference information below:
Classy Care Case:
donor name vs. billing name [ ref:00DE0K08T.5002R1KGuif:ref ]
Case Number: 01416203