General Feedback
You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.
We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy. Separately, if you are interested in participating in product research, we'd love to hear from you.
Additional information about posting an idea
928 results found
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Ability to disable Donor Covered Fees
Currently, Donor Covered Fees will include the (Classy Service Fee + Processor Fees + optional Add-On Rate). Received feedback that some organizations appreciated Classy Mode in that a percentage could be chosen- not having the donors cover all fee costs.
They would like to have the option be able to disable Donor Covered Fees, choose a percentage of coverage, and/or choose which fee can be covered (either Classy Service Fee or Payment Processor Fee).18 votes -
Fundraiser donations should trigger milestone emails
The current functionality of milestone emails is that if the donation that allows the milestone to be reached is made by the fundraiser themselves the milestone email will not fire.
For example: If my fundraising page has $75 dollars and I make a $25 donation to reach my $100 milestone I won't receive that email.
This is not ideal as the milestone emails are meant to serve as encouragement for fundraisers and some organizations utilize the milestone email to share information about incentives and other aspects of their campaign.
16 votes -
Optional Donor Covered Fees in Progress Bar
We'd like the capability to choose whether or not the fees are reflected in the progress bar.
3 votes -
Allow Embedded Form Templates
We would like to be able to use embedded forms as templates.
4 votes -
Make it possible to delete individual Fundraising pages and limit it to just Fundraising teams
Make it possible to delete individual Fundraising pages and limit it to just Fundraising teams
2 votes -
Ability for Administrators to Update Member Email
Currently if a member wishes to update the email address on their Classy account they will need to do it from their Supporter Dashboard or have someone on Classy's end do it. It would be great if administrators were able to do this for their supporters on their end.
6 votes -
Rename "attendee" title
On ticketed or RWF events, we want the ability to rename the "attendee" title to something else. When you have a ticket type with multiple attendees, during the registration flow, the ticket purchaser sees "attendee 1, attendee 2, attendee 3, etc, etc." We'd like to be able to update that "attendee" name depending on the event.
5 votes -
Remove Attendee Per Ticket in Email Receipt
Remove "Attendee Per Ticket" language in email receipt, as it is confusing to event registrations.
1 vote -
Edit the Exit Intent Popup
Allow users to edit the Exit Intent Popup
11 votes -
Ability to move Classy Event custom question to the END - one time ask
Right now we have certain questions for events that re just for the person registering, not for every guest, can we have the ability to move a question like this the final checkout screen, instead of appearing for every attendee?
1 vote -
Ability to create tribute fundraising campaign
Currently, our platform allows individual fundraisers to choose whether they want to create a tribute or "In honor of" fundraising page. However, we are considering an update that would allow campaign organizers to have more control over this aspect by enabling them to create campaigns where fundraisers are exclusively given the ability to create tribute or "In honor of" fundraising pages.
1 vote -
Inline Campaign code in page code not footer code
Embed code for footer shouldn't have campaign id in it. I'm having a dilemma. I would love to embed the inline coding into my company site but can't do it myself. Our company runs different campaigns through the year. Because the campaign ID is in the code you insert into the "footer" of a webpage we do not have the ability to constantly create inline campaigns. Every time we create a campaign we have to have our web team insert the footer code. This means I'm relying on another company to make sure my campaigns go up in time.
There…
1 vote -
3 votes
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More Frequency Options on Pop Up and Inline Forms
We would like to keep donors on our site instead of sending them to another page, but we would also like to give them the option to designate more than one-time or monthly as their frequency option. Could the frequency options on the Donation Page also be offered on the forms?
1 vote -
add video to embedded form
Organizations would like the ability to add video to embedded donation forms. This would greatly improve a donors experience and allow the organization to tell more about their story.
1 vote -
Separate Fields for Billing Details
Currently the CVC code, expiration date, and card number are all on one field on donation forms. Making these separate fields would allow for all three fields to be seen more clearly on mobile devices and browsers.
2 votes -
donations footer
Honestly, the footer looks terrible. I understand Classy wanting to force us to include their branding on donations pages (even though they shouldn't since we are paying customers). But for the other areas of the footer, Classy should have given us an easy way to change this. This one issue has some people in our organization saying we should pick another application... they think it looks that bad.
1 vote -
Make an option to have a maximum capacity for a team
Have the option to set a maximum capacity for participants that can be on a team
1 vote -
recurring donation reminder
Allow editing of the "
Recurring donation upcoming charge (6+ month frequency)"Recurring donation notification email. Currently we are NOT able to edit the body.
1 vote -
responsive mode
As a graphic designer and website developer, this platform is very frustrating to work with. The responsive mode isn't at all what it says it will be on mobile phones and I have to create my hero image 9-12 times before it ACTUALLY looks right on a mobile phone. This is very frustrating and because I'm having to overcompensate for the mobile design, the desktop design looks almost ridiculous with the logos/main images being smaller than usual.
1 vote
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