General Feedback

You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.

We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy.

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  1. Enable supporters to merge their Classy accounts

    Please give supporters with multiple Classy accounts the option to merge these accounts. It’d be great if supporters could log in, view their supporter profile (https://www.classy.org/profile), and transfer all of their donations, recurring giving plans, and fundraising pages from this account to another.

    7 votes

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    2 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Add more payment options to ticket purchases

    Requesting adding more payment options to purchase tickets (e.g. ACH/bank transfer, digital wallets, PayPal, and Venmo), and not just have this limited to credit card as the only payment option.

    9 votes

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  3. Customize ticket landing page default message before tickets go live

    There are some instances where we share a link to the ticketing page before tickets or registrations go live, and it would be great if we can edit and customize the default page language "No tickets are currently available for this event." to say when the tickets go live and to check back to the page.

    8 votes

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  4. Ability to Process Registrations/Tickets via Venmo

    It'd be nice to be able to purchase registrations/tickets via Venmo.

    6 votes

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    1 comment  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Ticket Checkout flow to have additional payment methods

    When donors register to an event and they agree to donate increasing the available payment methods so they don't have to exit out of the checkout workflow

    7 votes

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  6. Native Fitness Challenge Functionality

    HAEA has provided feedback multiple times about having the ability to natively track fitness events within Classy such as a virtual run/walk or steps challenge over a specified timeframe (1-day, 1-week, 1-month, 2-months, etc.). With this, they'd also like the ability for folks to provide updates and share photos. Lastly, they'd like a leaderboard to be shown. Ideally, this would be available in conjunction with P2P and RWF campaign types so individuals can leverage their individual fundraising pages as a home base for providing updates.

    1 vote

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    1 comment  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Name Usage - Billing vs. Supporter vs. Display

    Classy provides supporters the ability to edit their "Display" and "Supporter" Name from their "Billing Name" but does explicitly state the distinction in auto-generated correspondence. We have a number of supporters who reach out upset that they are being addressed by the incorrect name--this is especially harmful and painful to our supporters in the LGBTQ community who might have struggled in order to change their name and be recognized by their name--sample screenshots attached.

    Could you please update any template to use either "Display Name" or "Supporter Name" in the greeting and/or explicitly state "Billing Name" in the portion regarding…

    10 votes

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  8. Gamify the P2P experience

    Gamify the peer-to-peer experience by rewarding participants with digital incentives/badges in their fundraiser to deepen their engagement and set them up for success.

    4 votes

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  9. Hide the Donation Amount on Dedication Emails

    It would be great if donors making a dedication were given the option to hide the donation amount on the dedication email notification to the honoree. A checkbox in the dedication section of the donation page would be ideal.

    2 votes

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  10. Referral links for fundraisers

    Referral links for fundraisers to send to their network that would provide them with a set credit to their fundraising page for each fundraiser they refer

    1 vote

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  11. Ability to adjust a fundraising commitment to any amount

    Ability to adjust a fundraising commitment to any amount (even if it's less than the amount already raised). This would allow for consistency and accurate data and reporting if a fundraiser wanted to commit to $2,500 but had already raised more than that amount.

    1 vote

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  12. Allow opt-in default for fundraisers in peer-to-peer campaign type

    Currently, someone who signs up to fundraise in a peer-to-peer campaign is automatically opted out of communications and there isn't a way for us to change this setting. While we recognize that this may be appropriate for some campaigns and some organizations, we believe all organizations should have the ability to update this. This should not be a global Classy setting.

    It is an odd user experience because we can set the default to opt-in for donors, but not the fundraisers. Why the difference? Fundraisers are arguably more important and valuable constituents from a communication perspective. Without their engagement, there…

    8 votes

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  13. Team members as the goal

    Have the ability to create another goal to have a certain amount of team members join the team.

    1 vote

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  14. Dashlane Browser Extension Blocks Successful Checkout

    When trying to register via Chrome a supporter was able to get all the way through the registration process, but could not Submit the information. The submit button was grayed out, though all of the fields were filled in. She did not receive any error messages. It just wouldn't allow her to register.

    This supporter did some investigating and it looks like she has Dashlane as an add-on to her Chrome browser. - https://www.dashlane.com

    Dashlane allows her to manage her passwords AND it autofills forms for her. The fields that Dashlane auto-filled in the Classy registration were: cell phone, city,…

    1 vote

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  15. Edit the text in the "Nice Work" and "Just So You Know" popups that display after someone creates a fundraising page

    Would like the ability to edit the text in the "Nice Work" and "Just So You Know" popups that display after someone creates a fundraising page

    3 votes

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  16. 1 vote

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  17. Add New Supporter & Recurring Donation

    Sometimes Supporters ask us to do the work for them. It would be helpful if we could create a new supporter in Classy and set up a recurring donation for them. Also the ability to set the start date to whatever they request. Currently, we have to do this on the public donation page and pretend to be our supporter.

    1 vote

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  18. Native Fitness Challenge Functionality

    HAEA has provided feedback multiple times about having the ability to natively track fitness events within Classy such as a virtual run/walk or steps challenge over a specified timeframe (1-day, 1-week, 1-month, 2-months, etc.). With this, they'd also like the ability for folks to provide updates and share photos. Lastly, they'd like a leaderboard to be shown. Ideally, this would be available in conjunction with P2P and RWF campaign types so individuals can leverage their individual fundraising pages as a home base for providing updates.

    1 vote

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  19. Additional Payment Methods for Registrations

    If an organization has opted into PayPal/Venmo digital wallets, give donors the option to register to an event that way.

    2 votes

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  20. Allow Fundraising Image to be Rotated Within Product

    Some iPhone photos are uploaded upside down into product. We are aware that this is due to settings on Apple's end, but we would like fundraisers to have the ability to rotate their image within the editor after uploading.

    1 vote

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