General Feedback
You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.
We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy.
Additional information about posting an idea
165 results found
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Add Phone Number question to Modal Forms
Add Phone number question to Modal Forms. It is an extremely important stewardship touchpoint, in addition to timely email communications.
4 votes -
Give the option to move Crypto Giving down closer to other payment options
Some organizations would love to be able to move the crypto giving option down a bit to be closer to the other payment options, if not one of the payment options.
2 votes -
Custom Questions on Modals
We would like to have custom questions added to modal forms.
6 votes -
Create One Click Recurring Gift Flow for Increasing Monthly Gift Amount
We'd like to create a simpler appeal for asking an individual with an existing recurring donation to increase their donation amount.
This appeal could have new suggested dollar amounts (i.e. Upgrade Your $10 Gift to $25 or $35).
This appeal could also have suggested upsell amounts (i.e. Add $5, $10, or $15 monthly to your recurring gift).
This flow would be simplified to avoid having to send donors to their recurring gift manager, login, and manually input a new gift amount.
2 votes -
ACH Processing time
We would like to not have to wait 5-7 business days for ACH transactions to process. Also, with this abnormally, frustratingly, extended amount of wait time, we would also like to be able to customize the donation processing email for ACH payments. Folks are waiting long enough for an actual receipt. The donation processing email is barely noticeable.
5 votes -
Add second donor first and last name on donation form
Add an optional additional first and last name field on the donation form so that donors that would like to include their partner's name have a place to do so. This would allow the donation to look like it's coming from both people. This is especially important for those with different last names.
2 votes -
Supporter Name matches donor name
Can we please make it so that Supporter Name defaults to match donor billing name? Sometimes people use a fake name as Support Name, or one that doesn't match their Billing Name. This creates a bit of a headache in the backend of having to match up or find all donations under one person , which also creates duplicate work to fix in our CRM.
5 votes -
Ability to edit text on confirmation page
We'd like the ability to edit the text on the confirmation page in the receipt box. It currently says an email will be sent soon but we do not send receipts through Classy so there is sometimes a delay. We would like to be able to remove that text and add more specific language to our org.
24 votes -
Limit supporter recurring donation frequency update options based on campaign
We'd like to limit the frequency options for donors when updating their recurring donation from their supporter profile. As of now, all frequency options display. We'd like to limit this to only the frequencies available through the campaign their donation is associated with.
23 votes -
Matching Gift Notification for Embedded Giving Campaigns
Add an option on embedded giving campaigns to notify donors that their donation was matched before (or maybe after so there's still less information + fewer clicks to get to the donation) they check out
1 vote -
Stretch Goals
Please create a way to have more than one fundraising goal. Having the ability to post a stretch goal would be AWESOME! For example, we had a Giving Tuesday goal of $100,000 and a stretch goal of $150,000, but we had no way beforehand to show both on a progress bar. Here's our example: https://give.mounthermon.org/campaign/2022-kc-giving-tuesday/c428740
1 vote -
Venmo QR code and handle
We would like to be able to send donors directly to our Classy Venmo page via a QR code or Venmo handle. Right now, the only option is for the donor to visit a Classy checkout page and pay via Venmo.
1 vote -
Questions Collected After Transactions
We'd like the capability to have a very simple checkout flow with high conversions, then once the gift is processed, ask additional questions for donors who are willing to share more. This could be something like "how did you hear about us?" and would link back to the transaction details.
This was something that was available in Stripe.
1 vote -
Reduce white space on modal giving
The embedded giving experience (pop-up & in-line embed) has too much white space on the first screen below the giving amounts and the 2nd screen between the amount summary & payment methods.
1 vote -
Pull Organization Name/Logo into Venmo Itself on Checkout Flow
Some supporters are getting a bit confused after selecting the Venmo option. Once this option is selected/ the QR code is scanned, the supporter is brought into Venmo itself (this is the page that shows the amount, the 'Ship to' address and the 'Pay with' option. It would be great if we could somehow pull our organization's name and/or logo onto this page to avoid confusion.
1 vote -
Include Amply Integration on Modal Forms
Utilize match on Amply on Classy's modal forms.
1 vote -
Increase Address 2 Character Limit
Currently, during checkout on a donation page, Address 2 has a character limit of 25. We would like this limit increased. Background on use case: PayPal auto populates this field from their database. If the second address (specifically occurs for international (Australian) donors) surpasses 25 characters, the limit itself can be bypassed within the field itself. This is a bit confusing as it seems to allow the address, but an error prevents the donation from going through.
1 vote -
PayPal - Allow Multiple Currencies (not just USD)
We would like PayPal to appear for all currency types (not just USD).
1 vote -
Search Honoree name
Please add a feature to search a name when a gift is made in honor or memory of someone.
3 votes -
Pull Anonymous Options into Add-On Donations
We would like to be able to pull in the anonymous options, specifically the option for a donor to conceal the amount of their gift, into the add-on donation (during event checkout).
1 vote
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