General Feedback
You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.
We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy.
Additional information about posting an idea
72 results found
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Ability to edit and customize all supporter email notifications
Ability to edit and customize all supporter email notifications. Currently, some supporter email notifications cannot be edited by organizations, such as Recurring Donation Canceled, Recurring Donation Ended, Recurring Donation Updated, and Bank Transfer Initiated.
If an email is being sent to an organization's supporters, that organization should have a way to view, edit and customize that email notification.
27 votes -
Edit "From Fundraiser" language
Ability for the organization to edit the language that appears on the "From Fundraiser" note section of the "Thank You" page on a P2P campaign.
4 votes -
Add a donation amount merge tag into an email other than the receipt.
An organization requested the ability to add a donation amount merge tag into their campaign message email. This would be helpful when creating an engaging thank you email.
2 votes -
Have an "add to calendar" option from the confirmation email so event registrations are easier
In the confirmation email that Classy sends when you register for an event, the date/time and address should be "clickable" and able to add to calendar. Right now, you can only add to calendar from the classy live event page.
5 votes -
Fundraiser Notification Emails - Donations and Comments
Combine the donation notification email and the comment made on a donation email - both sent to the fundraiser and team captain into one message. Also, add the donor's email address into the notification message for an improved user experience (all needed information in one place).
Feedback from our fundraisers: The donation notification emails that come separately from the comment emails are confusing and add extra steps and frustration for those who are visually impaired – and many non-visually impaired participants too. Right now if someone makes a donation they receive that notice, then a separate notice about any comment…
2 votes -
Option to disable "fundraising page created" emails on RWF campaigns
Ability to toggle off or disable the required "fundraising page created" emails on RWF campaign
2 votes -
More customization and ability to edit content on dedication ecard
It would be great if we could edit the ecard dedication email body and merge fields. Currently, the name field pulls from Classy's "Supporter Name" and this cannot be changed. I had a donor request to have the gift come from her organization instead of her name, and I could not make this change. Thus she could not send the ecard because it was insufficient to how she needed it customized. Other examples I can think of are if someone wanted a gift to come from their whole family, or a couple, it would only show the name of the…
3 votes -
Notification to supporter when dedication email bounces
It would be helpful to send an email to the supporter when a dedication email they sent bounces back. At this time, the supporter has no way to know that their dedication was not received.
1 vote -
Ability to Edit the Recurring Upcoming Charge Email
Currently the language in the Upcoming Recurring Charge email is locked and cannot be edited. It would be better for organizations to have flexibility to edit the language here because certain things like the 'campaign name' don't fit in the phrasing of the email
2 votes -
Better Parity Between Classy and Outlook
Due to special characters from the smart variables/merge tags, odd characters (question marks) are populated within the subject line of Classy emails within outlook. Not sure if much can be done to remedy this, but it would be nice if Outlook displayed this subject as expected.
2 votes -
Allow Us to Change the Total that Displays in a Donation Receipt from Gross to Net
It would be nice if we could change the amount that is displayed in a transaction receipt. We would like to be able to display the Net total rather than the Gross.
2 votes -
Add Item Link to Text Message Alerts
Add the Item Link to SMS alerts for Silent Auction notifications.
1 vote -
Further Customization Capabilities for Dedication Emails
Be able to customize dedication emails, add more language, add buttons that take you back to the campaign so the recipient can also make a donation
3 votes -
Ability to send emails from fundraiser manage page
We would like the donor to be able to send emails from directly within their "Manage" area of the fundraiser page rather than copying and pasting the template to send from their own email.
3 votes -
Ability to add/change eCard image for dedication support
It would be incredibly helpful to have the ability to select an eCard image after the transaction. Because the default is no eCard supporters frequently don't select it and are disappointed by the dedication.
This sometimes results in having to refund the donation so they can create a new transaction and choose an image.
1 vote -
Ability to include individual fundraising page URL in Email
When creating campaign messages it'd be nice to include individual fundraising URLs so a supporter can easily access their fundraising page.
1 vote -
Schedule Campaign Emails based on Event Date
Ability to schedule campaign messages based on event date. Ex: I would like to send XX receivers an email 1 month before the event. I would like to send receivers an email 2 weeks before the event. These would be setup at (or soon after) the event is created and would be automatically sent on the appropriate timeline.
1 vote -
Schedule Campaign Emails based on Registration Date
Ability to schedule an email based off of someone's registration date Ex: Three days after registration, we would like to send XX message. A month after registration, send XXX message. This would allow us to better manage our DIY events.
Or can there be a way to narrowing down the ‘send’ field to include date – i.e. if somebody registers between a certain date so that we can only message to new receivers between a certain timeframe.
Basically – How would you sort old vs new recipients1 vote -
Ability to export email performance
Ability to export performance in order to dedup emails to see unique opens.
1 vote -
program designation on dedication email
Suggest that the program designation be optionally included in the dedication email. We are a large community center with named endowment funds, camps, a food pantry, etc. The tribute notification is only saying that the gift was made to the community center -- not at all specific enough for our donors and dedication recipients!
1 vote
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