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72 results found

  1. Ability to edit and customize all supporter email notifications

    Ability to edit and customize all supporter email notifications. Currently, some supporter email notifications cannot be edited by organizations, such as Recurring Donation Canceled, Recurring Donation Ended, Recurring Donation Updated, and Bank Transfer Initiated.

    If an email is being sent to an organization's supporters, that organization should have a way to view, edit and customize that email notification.

    27 votes

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    2 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Edit "From Fundraiser" language

    Ability for the organization to edit the language that appears on the "From Fundraiser" note section of the "Thank You" page on a P2P campaign.

    4 votes

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    0 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Add a donation amount merge tag into an email other than the receipt.

    An organization requested the ability to add a donation amount merge tag into their campaign message email. This would be helpful when creating an engaging thank you email.

    2 votes

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    1 comment  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Have an "add to calendar" option from the confirmation email so event registrations are easier

    In the confirmation email that Classy sends when you register for an event, the date/time and address should be "clickable" and able to add to calendar. Right now, you can only add to calendar from the classy live event page.

    5 votes

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    0 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Fundraiser Notification Emails - Donations and Comments

    Combine the donation notification email and the comment made on a donation email - both sent to the fundraiser and team captain into one message. Also, add the donor's email address into the notification message for an improved user experience (all needed information in one place).

    Feedback from our fundraisers: The donation notification emails that come separately from the comment emails are confusing and add extra steps and frustration for those who are visually impaired – and many non-visually impaired participants too. Right now if someone makes a donation they receive that notice, then a separate notice about any comment…

    2 votes

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    0 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Option to disable "fundraising page created" emails on RWF campaigns

    Ability to toggle off or disable the required "fundraising page created" emails on RWF campaign

    2 votes

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    0 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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  7. More customization and ability to edit content on dedication ecard

    It would be great if we could edit the ecard dedication email body and merge fields. Currently, the name field pulls from Classy's "Supporter Name" and this cannot be changed. I had a donor request to have the gift come from her organization instead of her name, and I could not make this change. Thus she could not send the ecard because it was insufficient to how she needed it customized. Other examples I can think of are if someone wanted a gift to come from their whole family, or a couple, it would only show the name of the…

    3 votes

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    0 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Notification to supporter when dedication email bounces

    It would be helpful to send an email to the supporter when a dedication email they sent bounces back. At this time, the supporter has no way to know that their dedication was not received.

    1 vote

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    0 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Ability to Edit the Recurring Upcoming Charge Email

    Currently the language in the Upcoming Recurring Charge email is locked and cannot be edited. It would be better for organizations to have flexibility to edit the language here because certain things like the 'campaign name' don't fit in the phrasing of the email

    2 votes

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    0 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Better Parity Between Classy and Outlook

    Due to special characters from the smart variables/merge tags, odd characters (question marks) are populated within the subject line of Classy emails within outlook. Not sure if much can be done to remedy this, but it would be nice if Outlook displayed this subject as expected.

    2 votes

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  11. Allow Us to Change the Total that Displays in a Donation Receipt from Gross to Net

    It would be nice if we could change the amount that is displayed in a transaction receipt. We would like to be able to display the Net total rather than the Gross.

    2 votes

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    0 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Add Item Link to Text Message Alerts

    Add the Item Link to SMS alerts for Silent Auction notifications.

    1 vote

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    0 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Further Customization Capabilities for Dedication Emails

    Be able to customize dedication emails, add more language, add buttons that take you back to the campaign so the recipient can also make a donation

    3 votes

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  14. Ability to send emails from fundraiser manage page

    We would like the donor to be able to send emails from directly within their "Manage" area of the fundraiser page rather than copying and pasting the template to send from their own email.

    3 votes

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  15. Ability to add/change eCard image for dedication support

    It would be incredibly helpful to have the ability to select an eCard image after the transaction. Because the default is no eCard supporters frequently don't select it and are disappointed by the dedication.

    This sometimes results in having to refund the donation so they can create a new transaction and choose an image.

    1 vote

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  16. Ability to include individual fundraising page URL in Email

    When creating campaign messages it'd be nice to include individual fundraising URLs so a supporter can easily access their fundraising page.

    1 vote

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  17. Schedule Campaign Emails based on Event Date

    Ability to schedule campaign messages based on event date. Ex: I would like to send XX receivers an email 1 month before the event. I would like to send receivers an email 2 weeks before the event. These would be setup at (or soon after) the event is created and would be automatically sent on the appropriate timeline.

    1 vote

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  18. Schedule Campaign Emails based on Registration Date

    Ability to schedule an email based off of someone's registration date Ex: Three days after registration, we would like to send XX message. A month after registration, send XXX message. This would allow us to better manage our DIY events.

    Or can there be a way to narrowing down the ‘send’ field to include date – i.e. if somebody registers between a certain date so that we can only message to new receivers between a certain timeframe.
    Basically – How would you sort old vs new recipients

    1 vote

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  19. Ability to export email performance

    Ability to export performance in order to dedup emails to see unique opens.

    1 vote

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  20. program designation on dedication email

    Suggest that the program designation be optionally included in the dedication email. We are a large community center with named endowment funds, camps, a food pantry, etc. The tribute notification is only saying that the gift was made to the community center -- not at all specific enough for our donors and dedication recipients!

    1 vote

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