General Feedback

You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.

We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy.

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  1. Ability to edit and customize all supporter email notifications

    Ability to edit and customize all supporter email notifications. Currently, some supporter email notifications cannot be edited by organizations, such as Recurring Donation Canceled, Recurring Donation Ended, Recurring Donation Updated, and Bank Transfer Initiated.

    If an email is being sent to an organization's supporters, that organization should have a way to view, edit and customize that email notification.

    10 votes

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    0 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Ability to send emails from fundraiser manage page

    We would like the donor to be able to send emails from directly within their "Manage" area of the fundraiser page rather than copying and pasting the template to send from their own email.

    3 votes

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  3. Ability to bulk edit campaign contacts and reply-to emails across all campaigns

    It would save us so much time if there was a find and replace feature for admin email addresses across all our Classy campaigns. We have some since-gone team members whose contact information is still linked to multiple campaign emails and we need to update that information so that our donors aren't receiving automated emails from no-longer-employed individuals at our organization. Right now we have to go into every campaign, every email, and update the contact info manually. It's extremely tedious and time consuming.

    1 vote

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  4. code snippet to add the fundraising thermometer for that event to an email in Mailchimp

    Admin would like the ability to add a code snippet that can be use to add a fundraising thermometer for event to an email in Mailchimp

    1 vote

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  5. admiBring back individual RGP transaction notifications for admins

    Request to bring back individual RGP transaction notifications for admins.

    2 votes

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  6. Send Update Instructions in Failed Recurring Donation Notification

    Add instructions for donors on how to update their recurring donation when it fails. These could go out as part of the existing failed donation notification donors already receive or the option for an automated email could be created.

    3 votes

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  7. Further Customization Capabilities for Dedication Emails

    Be able to customize dedication emails, add more language, add buttons that take you back to the campaign so the recipient can also make a donation

    1 vote

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  8. Send Transaction Notifications to Specific Admins Based on State

    Send transaction notifications to specific admins depending on where the donation state is.

    1 vote

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  9. Add program designation information to recurring created email

    Donors have asked questions on if their recurring donation went to the right program designation, because the initial email they receive doesn't list this when they first create their recurring plan

    1 vote

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  10. Print button

    Can you add a “PRINT” button to the receipt when it appears after the donation? I know a receipt is emailed but some people prefer to print it for their records immediately.

    1 vote

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  11. RGP notifications

    Send email notification for all processed recurring giving plans, including successful

    1 vote

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  12. Receipt Font Size too Small

    I received feedback that the font size on the donation receipt is too small. I agree it could be made a little bigger, particularly for older donors or those with poor sight.

    1 vote

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  13. 1 vote

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  14. Admin Notifications for Synced Donations from Facebook

    Currently, donations that sync from Facebook to Classy do not generate Admin Notifications. It would be helpful to include these donations in the notifications.

    1 vote

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  15. Separate Donation Receipt email template for new/first-time donors

    Would like a separate Donation Receipt email template for new/first-time donors

    1 vote

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  16. Email notifications sent to specific emails outside Classy admin account holders

    It would be great if we could, by campaign send "fundraising page/team page created" notification emails to an email address that is not connected to a Classy manager account. For example, we'd like to be able to send our volunteer an email to their org account indicating that someone registered, but we don't want to volunteer to have Classy manager rights on the back end. (Currently we have a complicated forward set up through our email account.)

    1 vote

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  17. Notification for all donations

    Admin wants notifications for every kind of donation made in a day, new and recurring.

    1 vote

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  18. Include Only Successful Donations in Annual Giving Summary

    Would love the capability to tailor the Annual Giving Summary Report PDF to only show successful recurring gifts, not incomplete and cancelled.

    2 votes

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  19. Specify What Type of Recurring Donation in Admin Notification

    recurring admin notification to include whether it is a weekly, monthly , yearly, etc.

    1 vote

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  20. Campaign Messaging to ONLY Successful Transactions

    Campaign messages go out to all attendees/donors even when they are refunded. It would be nice to only send campaign messages to attendees who will be at the event.

    1 vote

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