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You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.

We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy.

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6 results found

  1. Update Recurring Payment Information Without Login

    It would be great if donors who have a declined donation could update their card info without logging in.

    This functionality should be possible through Classy Pay powered by Stripe. We have this functionality enabled for our legacy donors with monthly donations on Stripe. The app call "Churn Buster" plugs into Stripe and offers customized links that are emailed to donors when their card is declined. The donor can visit the secure page and enter their new card info (without seeing any historical card info)
    https://churnbuster.io/docs/card-update-pages
    https://stripe.com/docs/customer-management/activate-no-code-customer-portal

    This would be especially useful because our monthly donors are sometimes confused about…

    1 vote

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    0 comments  ·  Login & Password  ·  Flag idea as inappropriate…  ·  Admin →
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  2. How did you first hear about Classy login pop up

    Admin is requesting that the "How did you hear about Classy" pop up on the login pages be limited or taken away after no interaction / if the question has been answered. Pop-up in a pain point.

    1 vote

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    0 comments  ·  Login & Password  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Have to log in twice when domain masked

    Currently, admins and supporters need to log in twice to classy, once to classy then again to our particular organization portal. It seems clunky and unnecessary. This happened after we became domain masked.

    2 votes

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    0 comments  ·  Login & Password  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 1 vote

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    0 comments  ·  Login & Password  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Existing donors needing to create password

    Problem: Existing donors in the Classy database who have not created a fundraiser in the past had an account automatically set up (when they made a donation), yet have never created a password. Classy tells them that they have an account, yet does not give an explanation for this, nor does the platform enable them to set up a password for the first time. The only option—which is very unclear for these users—is to click on "forgot password."

    Feature request: At the very least, an asterisk (*) should be added on the account setup for these donors with existing accounts…

    6 votes

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    1 comment  ·  Login & Password  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 15 votes

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    under review  ·  5 comments  ·  Login & Password  ·  Flag idea as inappropriate…  ·  Admin →
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