General Feedback

You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.

We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy.

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  1. Ability to edit and customize all supporter email notifications

    Ability to edit and customize all supporter email notifications. Currently, some supporter email notifications cannot be edited by organizations, such as Recurring Donation Canceled, Recurring Donation Ended, Recurring Donation Updated, and Bank Transfer Initiated.

    If an email is being sent to an organization's supporters, that organization should have a way to view, edit and customize that email notification.

    21 votes

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    1 comment  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →

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  2. More options for payout schedule for PayPal

    If and when possible, would like the option to receive PayPal payouts on a weekly basis instead of daily so it's easier to reconcile. This is for PayPal Commerce on Classy Pay.

    86 votes

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    15 comments  ·  Account Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Enable supporters to merge their Classy accounts

    Please give supporters with multiple Classy accounts the option to merge these accounts. It’d be great if supporters could log in, view their supporter profile (https://www.classy.org/profile), and transfer all of their donations, recurring giving plans, and fundraising pages from this account to another.

    13 votes

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    2 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Add more payment options to ticket purchases

    Requesting adding more payment options to purchase tickets (e.g. ACH/bank transfer, digital wallets, PayPal, and Venmo), and not just have this limited to credit card as the only payment option.

    13 votes

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    1 comment  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Custom Questions: Eliminate need to map in NPSP for every campaign

    It is time consuming (and we often hit the 1000 "collection size limit") to have to map the same custom answers for each campaign (ex: contact information for attendees in ticketed events, phone numbers, title, birthdate, etc). I would like to see these as standard questions that we only have to map a single time in the Classy Custom Field Mapping object in NPSP.

    14 votes

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    1 comment  ·  Integrations / API  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Add images and files to custom questions

    Ability to add images and files to custom questions

    6 votes

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    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  7. text to donate

    Ability to communicate with Text to Donate people. It would be great if we could easily send an SMS to all people that texted in and reminded them to complete their transaction.

    5 votes

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    1 comment  ·  Classy Live  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Ability to Edit Default Language on Receipting

    We would like the ability to automatically update the default tax language seen on all of the receipting. We have specific language we like to use each time and would like to not have to worry about updating the language on multiple receipts with every campaign that is created.

    5 votes

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    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Bulk upload attendees into Classy Live

    Bulk upload attendees into Classy Live without a sync process.

    5 votes

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    1 comment  ·  Classy Live  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Ability to Disable the 'Delete your fundraising page' for fundraisers

    The ability to prevent fundraisers from deleting their own fundraising pages after they've been established would be incredibly beneficial. Currently fundraising pages with commitments attached cannot be delete by fundraisers and this would be a good feature for for traditional fundraisers as well in order to prevent user error.

    4 votes

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    1 comment  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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  11. "drag and drop" classy live sponsor

    Please make the sponsor settings easier to use:
    - drag and drop ability in the settings to re-order based on sponsorships as their sold. current state requires you to have all sponsors collected, then input them in chronological order by investment in order to properly display, which leaves no wiggle room for last minute sponsorships.
    - display sponsors by level on the event page with the ability to separate into rows based on sponsorship levels instead of having all levels available.
    - larger ability to edit the visuals to ensure sponsor levels are highlighted from top to bottom instead of…

    2 votes

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    2 comments  ·  Classy Live  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Request for C4SF integration to send email notifications for failed API Requests

    Organizations that looking for a more intuitive or real-time alert for when data fails to sync from Classy to Salesforce often ask if there is an email notification that the integration can send that lets them know when a failed API request occurs.

    Something to call out is that sometimes the autoretry will fix the issue and allow that data to sync in successfully, so if an email notification is sent for every failed API request, there is the possibility for false positive alerts. Perhaps a daily edition of failed API requests could be a solution and provide a more…

    3 votes

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    0 comments  ·  Integrations / API  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Enable Classy passport/multi currencies for ticketed and registration with fundraising (RWF) campaign types

    Organizations would like the ability for Classy to offer multi-currencies for Ticketed events and Registration with Fundraising campaigns.

    4 votes

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    1 comment  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  14. classy live

    Ability to create automated communication for open balances

    3 votes

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    1 comment  ·  Classy Live  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Adjust "Can no longer afford it" Language on Reason For Cancellation Option

    Within the 'Reason for Cancellation' feature in Classy Manager, we've gotten some feedback that the language for the "Can no longer afford it" option could be softened or shortened to something like "Financial reasons." If this cancellation reason is ever surfaced to the supporter, we believe 'can no longer afford it' is a bit harsh.

    5 votes

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    0 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Allow Currency Code on Fundraising Page to Be Updated With Donations Attached

    Fundraisers may accidentally select a different currency code upon page creation or within the details when managing their page. Currently, once a donation is attached to that page, the currency cannot be edited. We have to transfer all donations off of the page, change the currency code, and then move all of the gifts back onto the page. Seems like the ability to adjust the currency code both with and without donations attached is a much more user friendly option.

    3 votes

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    0 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Ability to edit text on confirmation page

    We'd like the ability to edit the text on the confirmation page in the receipt box. It currently says an email will be sent soon but we do not send receipts through Classy so there is sometimes a delay. We would like to be able to remove that text and add more specific language to our org.

    24 votes

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    2 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Change default from 30 Days to All Time in Campaign Reports

    When accessing Reports in Campaign Editor, would like the ability to change the default length of time from "30 Days" to "All Time"

    29 votes

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    2 comments  ·  Reporting / Analytics  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Native Fitness Challenge Functionality

    HAEA has provided feedback multiple times about having the ability to natively track fitness events within Classy such as a virtual run/walk or steps challenge over a specified timeframe (1-day, 1-week, 1-month, 2-months, etc.). With this, they'd also like the ability for folks to provide updates and share photos. Lastly, they'd like a leaderboard to be shown. Ideally, this would be available in conjunction with P2P and RWF campaign types so individuals can leverage their individual fundraising pages as a home base for providing updates.

    3 votes

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    1 comment  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Add location fields to P2P campaigns

    P2P campaign should have the ability to add event location, similar to how Fundraising + Registration which has a dedicated spot to put the location of the event. We have an external website that does an zip code based search for events in people's area. Once we have all of our events onto Classy, we will need to pull event zip (location) from your API and feed it to our website. Without a field to enter a location of an event in Classy, this won't allow us to do that. This is extremely important. This also needs to be included…

    3 votes

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    1 comment  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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