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We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy.

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  1. Offline donations not shown in supporter total

    Currently, in a new campaign, when you add offline donations from a company or organization, or if you add a donation without an email address, that donation will not count towards the supporter total on the landing page. All donations should be reflected in the supporter total, online or offline, email address or no email address. It gives an inaccurate picture of fundraising efforts our donors are putting in.

    4 votes

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    0 comments  ·  Onboarding  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Edit Claim your fundraising page language in email

    The language claim your fundraising page in Registration with Fundraising can be updated everywhere except in the actual email that gets sent to participants to access or claim their page. They would like the ability to customize this language of "claim your fundraising" page everywhere it appears. Feels like this language is confusing for participants.

    10 votes

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    1 comment  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Change final checkout button on RwF from Purchase

    Change the final button during the checkout process in new Registration with Fundraising to "Complete Order" or other more general language aside from "Purchase" to accommodate free registrations.

    12 votes

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    2 comments  ·  Onboarding  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Duplicate Attendee Registrations

    We are experiencing alot of attendees who are registering more than one time for the same event/campaign. When they are entering their information a second time, there is nothing to prompt them to let them know that they have already registered. We then have to manually determine which registration to keep and which one to delete which is non-valued added work for us. The same is true for offline registrations. There is nothing to flag us if an attendee is already entered so we run the risk of entering them more than once. It is time-consuming to review the attendee…

    8 votes

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    2 comments  ·  Onboarding  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Receipts for offline donations

    I want one place where I can manage donations and receipts for donations to a campaign. Currently Classy will not generate a receipt for an off-line donation. A receipt could be made for these donations just like the on-line donations but have a line that says the donation was received off-line. This is really important for me to continue using this platform. I can't have half of the donations automated and half not.

    76 votes

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    14 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Customize number of suggested donation amounts on donation pages

    Option to customize the number of suggested donation amounts on donation pages (and whether or not they include the "other" option). On mobile, the "other" (or 5th box) is hidden. Ability to include that on mobile.

    26 votes

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    3 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Sending Campaign Messages to a Segment of Fundraisers

    We would love to have the ability to select which of our Fundraisers we send Campaign Messages to. From what we understand, right now we are only able to send Campaign Messages to all Fundraisers for a campaign. We would like to be able to select which ones we send the message to, so that we can email just Fundraisers who are currently fundraising, not those who have fundraised with us in the past, but are now finished.

    Thanks!

    52 votes

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    under review  ·  23 comments  ·  Emails & Notifications  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Unlimited number of tickets allowed

    Currently, you can only have 20 different ticket types for an event. I would like to have more - we use this for sign ups for various roles and locations through out our event. 20 isn't enough.

    4 votes

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  9. Make a report column for donors requesting a printed dedication card

    Currently, there is no column for this, so the only way to determine if a person wants a print dedication card sent is to see if they entered a mailing address. EVEN BETTER: have this info highlighted on the notification email I receive, so I don't overlook it.

    2 votes

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    1 comment  ·  Onboarding  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Allow sync to find existing Salesforce Campaigns based on Classy Campaign ID

    Allow users to create the campaign in Salesforce first, make a classy donation/event/etc page, and then link the Classy page by copying the Classy Campaign ID into the appropriate field on the Salesforce campaign. This allows staff to assign values they need to campaigns ahead of time (regions, default allocations, related campaign manager contacts, etc), since static attributes for campaigns/donations can't be passed from classy pages yet.

    20 votes

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    6 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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    This is a great idea! Currently, many organization choose to use the “Parent Campaign” field on a Campaign record created by Classy to parent it to an existing Salesforce Campaign record. In fact, this is a great way to combine hierarchy data from multiple Classy Campaign records together. We’ll update this request as we consider other improvements that can be made to linking with existing Campaign records.

  11. 9 votes

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    1 comment  ·  Onboarding  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Show all teams on landing page

    Would love to be able to show all the teams on the landing page. Currently can only show the top teams. Did a work around using a text section, but would love to be able to have control over this.

    2 votes

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    0 comments  ·  Onboarding  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Add "Classy Opt Out" Field in Salesforce

    Please consider adding a "Classy Opt Out" field in Salesforce in regards to whether or not a supporter wishes to receive email communications from our organization. The current "Classy Opt In" field creates significant hurdles when creating reports for our email software (Emma, which is also fully integrated with Salesforce).

    In order to have the "HasOptedOutOfEmail" field in Salesforce, it is hard to create a bullet-proof process in Process Builder that will update that field when the current "Classy Opt In" field is left unchecked - for example, when a staff member updates information on someone's contact (assuming that contact…

    12 votes

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    5 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Adding/customizing information in donation e-mail confirmations

    We'd like to see more information - or the ability to customize this information - in the donation e-mail confirmations. It'd be especially helpful to see comments and dedication information attached to a donation in one message, right in our inbox, rather than needing to log into Classy each time.

    3 votes

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  15. Better Customization of Headers and Footers in Event/P2P Campaigns

    • Header: Allow us to link our own organization's website from the logo instead of our organization page on Classy. It's important to us to direct people our own website where they can get more information about who we are and what we do. Especially because our pages are domain masked, it's confusing to the supporter to be taken to a Classy-branded page.

    • Let us adjust the size of our logo. Especially for logos that are taller than they are wide, the standard size makes it appear too small to see clearly. The logo is the most important part of our…

    5 votes

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    1 comment  ·  Onboarding  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Enable Status Transitions for Offline Donations

    Classy customer is building an offline donation verification app which raises a few API feature requests.

    1) Support the ability to create/POST an offline donation in a non-success status. Currently, creating new offline donations via the API does not support a ‘status’ field in the body
    2) Similarly, support the ability to update/PUT a different status of an offline donations.
    3) Support filtering by metadata, I.e. GET /organizations/:id/transactions?filter=metadata.fieldName=true

    Context on the app:

    • Handles thousands of offline transactions input by high school and middle school age fundraisers receiving donations via check to their pages
    • App acts as a ‘queuing’ system, so…
    2 votes

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    0 comments  ·  Account Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Multiple payment processors linked to one Classy account

    The ability to have multiple payment processors connected to a Classy account so they can use WePay as their main payment processor but also have a Paypal button.

    5 votes

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  18. Donation Thank You Page Customizations

    We'd like to change the text color on the thank you pages. There is not option to change to color from grey to black

    4 votes

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  19. Add error codes/debug info to error messages

    Classy needs to have error codes in error messages instead of a generic "Oops something went wrong" message. There is currently no way to tell if the error is client-side or server-side, or what went wrong. This makes it really hard to report and troubleshoot errors to Classy support since there is no data users can give aside from browser, URL, screenshot, etc. We recently had a donor report an error and Classy prosupport asked them to use Chrome inspector to look for error messages...this is entirely outside of what should be expected from end-users.

    An alternative to error codes…

    24 votes

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    1 comment  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks so much for this feedback!

    Error code messaging is highly dependent on the payment provider and in some cases we are forced to only populate a standardized error message. Currently we are looking into how we can better communicate with the donor should problems arise with their donation.

    Thanks for your patience!

  20. Offline Registration: Bulk Registration

    Bulk Registration To accommodate corporate or large groups we offer to do registration offline after those organizations have fulfilled their invoice for registration. A scenario that this would extend this offer would be that the employer has agreed to pay for an unlimited amount of registrations for employees that work for their company. Having an option to upload data from a spreadsheet would save time when doing mass registration. After uploading the spreadsheet then have Classy verify the headers in each column match the necessary classy fields for registration.

    31 votes

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    5 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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