General Feedback

You have ideas, and we want to hear them! Share your stories to help us create a product that best fits your needs. The best requests aren’t just the request, but the reason behind the request. So don’t be shy and share your story behind why this would be valuable and how you would use it. Your story has the power to garner votes from other users as well.

We will be responding to the requests on this board to give definitive answers or to get a better understanding of the request. And while we do take our client feedback seriously, we won’t be able to promise all of the requested features will be added to Classy.

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  1. Schedule Text Alerts Classy Live

    Ability to schedule text message alerts in Classy Live

    8 votes

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    0 comments  ·  Classy Live  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Bulk offline ticket

    We will need to capture our offline ticket sales for 60+ tickets. Currently the system only allow to manually enter info for each ticket individually, and it is not reasonable to do that in a large amount. We would like to have the feature to be able to do that in bulk by a CSV or Excel file.

    1 vote

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    1 comment  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Adjust Migrated Recurring Plan Start Date

    Currently, after migrating recurring plans, the recorded start dates reflect the migration date. This is confusing for donors who have donated before the migration. We would like to be able to adjust these start dates. This is particularly confusing within Recurring email notifications, as the supporter sees that incorrect start date on that correspondence.

    4 votes

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    0 comments  ·  Fundraising Management  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Notification or report to see when a donor increases the amount of their recurring gift.

    Thank you for the recent release of additional recurring giving plan notification options! Our organization would still love to see further options, either as notifications or within Classy reporting, to specifically determine which donors have increased the amount of their recurring gift, so we can reach out and say thank you. Currently we would receive many other notifications such as when a card is updated or the Next Processing Date is changed, and that's still a lot of emails coming through that aren't relevant to this particular need. Thanks for your consideration!

    2 votes

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    0 comments  ·  Reporting / Analytics  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Native Fitness Challenge Functionality

    HAEA has provided feedback multiple times about having the ability to natively track fitness events within Classy such as a virtual run/walk or steps challenge over a specified timeframe (1-day, 1-week, 1-month, 2-months, etc.). With this, they'd also like the ability for folks to provide updates and share photos. Lastly, they'd like a leaderboard to be shown. Ideally, this would be available in conjunction with P2P and RWF campaign types so individuals can leverage their individual fundraising pages as a home base for providing updates.

    1 vote

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    1 comment  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Enable Classy passport/multi currencies for ticketed and registration with fundraising (RWF) campaign types

    Organizations would like the ability for Classy to offer multi-currencies for Ticketed events and Registration with Fundraising campaigns.

    2 votes

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    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Name Usage - Billing vs. Supporter vs. Display

    Classy provides supporters the ability to edit their "Display" and "Supporter" Name from their "Billing Name" but does explicitly state the distinction in auto-generated correspondence. We have a number of supporters who reach out upset that they are being addressed by the incorrect name--this is especially harmful and painful to our supporters in the LGBTQ community who might have struggled in order to change their name and be recognized by their name--sample screenshots attached.

    Could you please update any template to use either "Display Name" or "Supporter Name" in the greeting and/or explicitly state "Billing Name" in the portion regarding…

    10 votes

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    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Gamify the P2P experience

    Gamify the peer-to-peer experience by rewarding participants with digital incentives/badges in their fundraiser to deepen their engagement and set them up for success.

    4 votes

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    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  9. List who made changes to campaign

    See list of who has made, edited, deleted campaigns

    2 votes

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  10. Ability to Turn Off Individual Fundraising Pages for Captains

    Many organizations could benefit from the ability to turn off individual fundraising pages for team captains. This feature would be particularly useful in cases where the team captain will be an employee of the organization and it's not necessary for them to have their own individual fundraising page.

    2 votes

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    0 comments  ·  Campaign Creation  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Previous Uploaded Image Library

    Allow a saved album for images within campaign creation that will save previous image uploads

    5 votes

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  12. 3 votes

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    0 comments  ·  Classy Live  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Track Campaign Updates/Edits (Which Admin Made these Changes and when)

    The program designation format was changed on our donation page, and we would like to find out who made the change. We would like to track updates/changes made to a donation form.

    3 votes

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  14. Set the Default Billing Address Option within Registration Settings to 'Required'

    Currently, Billing Address defaults to "don't require" on a ticketed event campaign. This should be defaulted to 'required'. Another option would be a global setting for this field.

    3 votes

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  15. Text-to-donate for standard campaigns

    Admin likes the idea of the Classy Live text-to-donate feature, and would like to have this feature available for standard Classy campaigns as well.

    3 votes

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    0 comments  ·  Integrations / API  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Resolving the many instances when Venmo will not display for donors:

    Resolving the many instances when Venmo will not display for donors:

    -Venmo won't appear when "Recurring" is selected as Venmo is only available for one-time donations currently.

    -Both PayPal and Venmo will not appear if the currency selected is anything other than USD, as both payment processors only accept USD donations currently.

    -For mobile devices, donors must be on their device's stock browser (Safari for iPhone and Chrome for Android) in order to see PayPal/Venmo appear as payment options. Mobile users may also not see Venmo when opening links from other applications such as Gmail or Slack and will need…

    2 votes

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    0 comments  ·  Giving Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Subcategory for Recurring Notifications

    Option to pick and choose which RGP notifications to enable.

    Receive an email if a recurring donation is created, canceled, updated, fails or if a credit card has expired, or succesful

    3 votes

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  18. Hide the Donation Amount on Dedication Emails

    It would be great if donors making a dedication were given the option to hide the donation amount on the dedication email notification to the honoree. A checkbox in the dedication section of the donation page would be ideal.

    2 votes

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    0 comments  ·  Supporter / Fundraiser Experience  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Geolocated donation amounts

    Geolocated donation amounts so that the display options for gift sizes are automatically updated per the donor's location.

    1 vote

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  20. Restrictions on names entered on transaction

    Put restrictions on names entered that come into Salesforce. i.e, preventing the name if a donor types “@” or “.com” in their name

    1 vote

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